Description
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales.
This role reports to the Store Manager.
Primary Responsibility :
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include :
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to : Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Minimum Salary : $24.85
Maximum Salary : $34.60
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Qualifications
- Passion for Victoria’s Secret Brand.
- Ability to improve customer satisfaction and drive customer loyalty.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
- Ability to monitor / track progress and incorporate feedback into decision-making.
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 3+ years of retail leadership experience preferred.
Sitter Wanted - Part Time Customer Service Needed In Vancouver, Bc $35/Hr Flexible Schedule!
Hey there! Are you a reliable and loving individual looking for an opportunity in Vancouver, British Columbia? Our company is in need of a customer service and trustworthy individual to look after our client. A dependable person is required for full-time or part-time work Monday through Friday or Sa...
Customer Experience Associate - Newton Town Centre, Surrey, BC (30 hours)
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As a Customer Experience Associate, you are the face, character and heart of our branches. Build strong customer relationships and deliver excellent customer service. Scotiabank is a place where we p...
Customer Experience Manager
Storypark creates tools for educators, early childhood education services, and families to collaboratively document, share, discuss, and strengthen the learning and development of children.Our purpose is to help every child fulfil their unique potential by conne....
Engineering Manager, Developer Platform (Vancouver, BC) (Remote Vancouver AREA) - 30332
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the th...
Project Manager – Construction – Victoria / Vancouver
Project Manager Responsibilities:. Process contemplated changes received from the Architect by soliciting Subcontractor pricing and ensuring scope is complete and pricing reasonable prior to submission to Architect. Coordinate, manage and communicate with all subcontractors to effectively deal with ...
Assistant Store Manager - BOSS Store, Pacific Centre
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!. Convey...
Retail Consumer Experience Manager -adidas - Robson 2068 NSO, Vancouver, British Columbia 1
Experience in managing high level retail image and delivering consumer in-store experience. The ideal candidate will have a strong background in sports science, biomechanics, or a related field, along with practical experience in coaching or personal training. Engage with consumers to introduce them...
Project Manager I, Indigenous Health - BC Centre for Disease Control
A level of education, training, and lived experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or relevant health care discipline with a minimum of five (5) year’s recent, related experience in project management and facilitating and managing consulta...
Territory Sales Manager – Medical Sales – Vancouver, BC
Territory Sales Manager – Medical Sales. They are seeking to hire an Area Sales Manager responsible for promoting products / solutions growth within existing accounts and prospecting for new business. The Area Sales Manager will manage an entire sales cycle and will close larger deals and creating s...
Manager, Clinical Services Program Operations - BC Centre for Disease Control
A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working ...