Manager, Mortgage Underwriting

At , we strive to build value for the people who choose us every day : our people, our clients and our investors. We do this by :

Putting people first and building relationships with intention

Seeking out and embracing new ideas

Believing that how we do things is as important as what we do

Roles Specifications

Location : Edmonton, AB or Richmond Hill, ON

Term : 12 Months

Everyday flexibility. Hybrid work environments. On-site requirements. Collaborative connections.

At CWB, we strive to build value for the people who choose us every day : our people, our clients, and our investors. We do this by holding true to the values that guide us.

We put people first and build relationships with intention . We seek out and embrace new ideas, knowing that better is always possible.

We believe that how we do things is as important as what we do. And we harness the power of inclusion . Our culture is who we are and how we show up as individuals and as a team to accomplish our strategy

CWB Optimum Mortgage. Sensible Lending® solutions. Great personal service.

2022 Employer of Choice awarded by CMA Canadian Mortgage Awards.

Make home ownership a reality with alternative mortgage options tailored to self-employed and non-traditional borrowers.

No day is ever the same in mortgage solutions. Whether it’s providing flexible alternative solutions, stellar service support, consultation sessions or mortgage advice, we’re there every step of the way for our clients to ensure they reach their goals.

Inclusion has power.

Labels don’t matter here. But your perspective does.

Bring you. All of you. Blogger. Indigenous community member. Gym junkie. Neurodivergent advocate. Marathoner. Violinist.

Volunteer. New to Canada.

The opportunity

The Manager, Mortgage Underwriting draws on their expertise in underwriting and fulfillment, to lead and mentor a team of underwriters! This position is accountable for managing mortgage loan operation volume and compliance for insured and conventional mortgages in a sales-oriented and customer service-oriented manner on broker originated opportunities

This key hands-on leadership role is responsible for exceeding service level agreements and expected turnaround times and as such, autonomy, and authority to make decisions fall within the scope of this role.

Trust and credibility is paramount to achieving the strategic business objectives for Optimum Mortgage and home ownership for our borrowers, all while upholding our brand values and integrity!

Areas of focus

Underwriting. Risk Management. Compliance. Customer Service. Coach & Mentor.

• Identify and implement internal refinance strategies and programs to increase the annual amount of refinanced funds
• Trusted Financial Partner. Underwrite, price, and set terms and condition items on conventional and high ratio, Alt-A caliber and A caliber residential mortgage applications originating from CWB Optimum’s broker network
• Be instrumental in ensuring referral source satisfaction by collaborating with teams to provide excellent customer service, fair adjudication, out of the box thinking and strong communication
• Be quick, don’t hurry. Share our client’s sense of importance while ensuring smooth delivery to our clients
• Lead. Provide formal and informal coaching / mentorship to your team and provide vital sales, service, and underwriting skills to achieve performance goals.
• Encourage trust by being open, transparent, and direct in communication, meeting commitments and behaving ethically in all dealings.
• Make decisions guided by common sense and sound business judgement

Foundational knowledge and experience to grow from

• Diploma in business
• Minimum 7 years of financial experience, including 3 years of leadership experience in the financial services industry with a demonstrated history of exceeding performance targets and 2 years residential mortgage underwriting experience
• Experience with a variety of mortgage products such as Conventional mortgages, High-Ratio Insured mortgages, and HELOC products.

Skills and competencies that will take you further

• Demonstrated ability to lead & develop employees in a positive and highly effective team environment
• Solid understanding of CWBFG lending protocols and required operational procedures
• Excellent interpersonal skills and with proven ability to work in a collaborative environment
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong communication skills; written and verbal.
• Demonstrated ability to prioritize multiple projects and take ownership for responsibilities

Renew your career with an Employer of Choice. Apply today.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.

Proudly recognized by Great Place to Work® in 2024 as one of Canada’s top 50 Best Workplaces & member of Waterstone Human Capital’s Most Admired Corporate Cultures TM Hall of Fame.

• We offer an award-winning benefits package that includes :
• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

We commit to our employees’ development and help them reach their professional goals with :

• Organization wide coaching services
• Mentorship
• Education support & training programs

Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard.

Find community within the CWB family in our employee represented groups.

LI-JA1

IND-JA

As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work.

Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date :

Position closes at 12 : 01am on the close date identified below.

09 / 10 / 2024