Associate Computer Applications Support

Req Id : 414693

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell's industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Name and description of the hiring department

The Corporate Security group is looking for a dynamic candidate to provide analytical support to the Anti-fraud Center. This opening is an excellent opportunity for anyone interested in working in a challenging and high profile environment where they can play an important role to reduce fraud against Bell customers and assets.

The job requires an individual who is open to change, has strong business acumen and is results-oriented. As such, the candidate must be able to manage change while working efficiently in a collaborative environment.

Under the direction of the Specialist, Fraud and Control Detection, the selected candidate will be responsible for data analytics and reporting on fraud detection & prevention strategies to reduce fraud impact on Bell customers and assets.

In addition, the computer application support will complete tests on systems and applications and provide training to end-users on the Anti-fraud Center tools.

The candidate will use enterprise anti-fraud management systems and others data-oriented analytical solution to identify, design, develop, test and maintain fraud detection strategies.

The candidate will also be responsible to closely follow fraud volume and impact and contribute to new efficient strategies to reduce them in the future (less customer impact and lower fraud investigation effort).

Job duties / Accountabilities

• Design and develop new fraud detection strategies using Enterprise Anti-Fraud Management Systems SQL (Oracle, Teradata, SAS, Hadoop) SAP BO and Tableau Dashboard & report, BI, Alteryx Excel report
• Identify on-going improvement opportunities on current fraud detection strategies by identifying patterns and pro-actively reacting to continuous internal and external changes
• At the required frequencies, report on the volume and impact of on-going fraud incidents
• Identify new opportunities to apply AI / ML fraud detection model and provide required requirements to the AI development team
• Create and modify reports / queries based on internal customer requirements
• Develop and maintain reference documents for internal customers
• Work according to agile methodology to deliver faster value to internal customer while keeping in consideration the evolving requirements drives by the ever-changing field of fraud
• Manage ID for Fraudview users and other administrative task for Anti-Fraud risk tool such as Resolver (template, reports, etc.)
• Build and maintain strong collaboration with the Fraud Operation teams answering user requests and application support

Essential qualifications / Competencies

• Knowledge of SQL, SAP and BI
• ETL expertise (Alteryx, Tableau Prep, etc.)
• Ability to work with large enterprise data warehouse
• Strong analytical competencies
• Intermediate level of MS office tools (Excel & Powerpoint)
• Ability to work autonomously, manage deadlines and ensure effective project follow-up
• Ability to build advanced report that meets business requirements
• Strong communication skills (spoken and written) conducive to addressing an audience of managers
• Competencies to build presentation and present to internal stakeholders
• Consistently exercise judgment, honesty, integrity and discretion
• Bilingualism (English and French) As part of the job, this person will be required to produce documents in French & English

Preferred qualifications / Competencies

• Fraud industry certification, an asset (i.e. : CTFS Certified Telecommunications Fraud Specialist , CFE Certified Fraud Examiner , etc.)
• Telecommunication fields expertise
• Experience with Public Cloud technologies (Google GCP, AWS)
• Knowledge of SAP BO report tool
• Knowledge of Tableau Dashboard tool
• AI / ML concepts understanding
• SAS environment (Statistical Analysis System) experience
• JIRA experience
• SAP expertise
• Visio is an advantage

Working conditions

Work schedule : Monday to Friday with a work period between 8 : 00 a.m. and 5 : 00 p.m.

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information :

Position Type : Union

Job Status : Regular - Full Time

Job Location : Canada : Quebec : Montreal

Work Arrangement : Remote