Territory Development Representative

Description

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Major Job Functions:

Customer Service (30%)

• Provide efficient and effective customer service ensuring company standards are met
• Interfacing with the customers in person or by telephone in a prompt, courteous, business-like manner

Sales (60%)

• Present and sell company products and services to current and potential clients
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
• Follow up on new leads and referrals resulting from field activity
• Identify sales prospects and contact these and other accounts as assigned
• Prepare presentations, proposals and sales contracts
• Develop and maintain sales materials and current product knowledge
• Establish and maintain current client and potential client relationships
• Prepare paperwork to activate and maintain contract services
• Manage account services through quality checks and other follow-up
• Identify and resolve client concerns
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
• Coordinate company staff to accomplish the work required to close sales
• Develop and implement special sales activities to reduce stock
• Maintain and update CRM (SalesLink)

Other (10%):

• Participate in marketing events such as seminars, trade shows, and telemarketing events
• Follow-up for collection of payment
• Coordinate shipping schedules and delivery of merchandise and services
• Provide on-the-job training to new sales employees

Competencies:

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
• Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

• Must possess excellent customer service skills
• Must be able to apply logical thinking to a wide range of problems, collect data, draw conclusions and offer constructive opinions concerning day-to-day activities
• Ability to persuade and influence others
• Ability to develop and deliver presentations
• Ability to create, compose, and edit written materials
• Strong interpersonal and communication skills
• Constant interaction with internal staff and the public

Knowledge:

• Knowledge of marketing strategies and planning
• Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions
• Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
• Must be knowledgeable in Microsoft Outlook and basic computer operation
• Knowledge of advertising and sales promotion techniques

Education & Experience:

• Three to five years of sales or marketing experience

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.