Senior Program Manager - Product Introduction & National Enablement

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Senior Program Manager - Product Introduction & National Enablement

Location : Vancouver, BC, CA, V6B 0M3 Mississauga, ON, CA, Burnaby, BC, CA, Toronto, ON, CA, Edmonton, AB, CA, Qu?bec, QC, CA, Calgary, AB, CA, Montréal, QC, CA

Jobs by Category : Operations

Job Function : Project Management

Status : Full Time

Schedule : Regular

Description

Ready to shape the future of technology implementation?

Join our team and what we'll accomplish together

Join TELUS's Product Introduction & National Enablement (PINE) team, where innovation meets execution. As a key player in our dynamic team, you'll drive the strategic rollout of cutting-edge products and programs that empower our national Customer Solutions Delivery (CSD) operations.

We're seeking a Senior Program Manager who thrives on turning complex challenges into streamlined solutions. Here, your expertise will directly impact how our field teams deliver exceptional customer experiences across Canada. You'll be part of a diverse, forward-thinking team that's passionate about emerging technologies and process excellence.

Join a collaborative environment where your ideas matter, creativity is celebrated, and strategic thinking leads to real-world results. If you're ready to make your mark in a role where every project shapes the future of our field operations and customer success, we want to hear from you.

What you'll do

• Own the end-to-end strategic roadmap development and execution for multiple product portfolios, ensuring alignment with business objectives and market opportunities
• Lead new product introduction strategies and product enhancement initiatives that drive competitive advantage and customer value
• Drive comprehensive field enablement strategies for large-scale product implementations, ensuring seamless adoption across national operations
• Secure strategic buy-in from executive leadership for product implementation initiatives and organizational transformation programs
• Spearhead organizational transformation efforts that optimize operational processes and enhance customer experience delivery
• Collaborate cross-functionally with diverse stakeholders across business units to ensure strategic alignment and successful execution
• Champion operational excellence initiatives that deliver measurable improvements in efficiency, quality, and customer satisfaction

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Qualifications

What you bring

Great-to-haves

Salary Range : $97,000-$145,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Telus offers rewarding benefits, which may vary per job function, such as :

Job Type : This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M

Days volunteered in our communities.

70%

Team members that work at home or are mobile.

15.2

Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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