Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android, and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with focus on wide scale technical issues
Requirements :
- Bachelor’s degree, preferred if in a technical field
- 1+ years in client facing support role
- 1+ years of experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills / technologies and remain up to date with the latest trends; real passion for solving technical problems
- Experience with financial products and services is a plus
- Excellent command of written and spoken English & French
IBKR offers a competitive remuneration package including :
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching, Stock incentive plan
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