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This temporary term position (up to 2 years) reports to the Team Manager – Deskside Services and is responsible for resolving service desk incidents, managing endpoint devices (e.g., computers, mobile devices, printers), applying security patches, addressing vulnerabilities, and troubleshooting network connectivity. Additional duties include researching and recommending new hardware and software, packaging applications, maintaining self-service tools for employees, setting up workstations, supporting hardware rollouts, providing technical support for the SCIC Drone Program, serving as an escalation point, and documenting maintenance and installation processes.
What you'll do : Service Desk Support
- Respond to and resolve tickets in the Deskside Services and Mobile Administration queues within defined SLAs.
- Act as an escalation point and provide backup support for Service Desk Technicians as needed.
Endpoint and Hardware Management
Oversee endpoint devices and manage the full lifecycle of mobile devices, including provisioning, deployment, maintenance, and decommissioning.Test, package, and deploy driver or firmware updates for endpoints and accessories.Configure operating systems and prepare them for deployment.Manage application lifecycles, including configuration, troubleshooting, packaging, installation, removal and maintain repositories for self-service application installations.Troubleshoot and resolve endpoint failures, providing clear recommendations for next steps.Create and administer Virtual Machines and Azure Virtual Desktops.Maintain and troubleshoot peripheral devices, such as docking stations, monitors, and scanners.Security and Vulnerability Management
Monitor patch statuses and address remediation issues efficiently and effectively.Configure and automate patching using tools such as Windows Autopatch, Intune, and Recast Application Manager.Resolve endpoint vulnerabilities identified by the security team.Implement firewall and group policy rules.Review, test, and install Windows OS patches for servers and endpoints.Network Connectivity Support
Provide first-level support for connectivity issues involving Wi-Fi, VPNs, and wired connections.Assist with basic DNS and DHCP configurations for network-connected devices.Onboarding and Hardware Rollouts
Set up workstations, peripherals, and assist with hardware rollouts for employees.Research and Recommendations
Research and evaluate new software and hardware solutions, present recommendations to the Manager.Research and implement security best practices for hardware and software configurations.Specialized Hardware Support
Provide hardware support and perform maintenance for the SCIC Drone Program.Documentation
Document maintenance and installation procedures for both hardware and software.Create knowledge articles for internal teams and user-facing references.Qualifications :
Diploma in Computer Science or Computer Engineering supplemented with 2 years related experience in a Desk side services or technical support role OR have Microsoft certifications (e.g., Modern Desktop Administrator Associate, Azure Administrator Associate) or CompTIA certifications (A+, Network+, Security+) supplemented with 5 years related experience in a Desk side services or technical support role.ITILv4 Foundations Certification an asset.Advanced knowledge of computer hardware, Microsoft products, and their implementation and maintenance.Strong understanding of networking (e.g., DNS, DHCP, VPN), operating systems (Windows and mobile platforms), and virtual desktop environments (e.g., Azure Virtual Desktop, VMware).Familiarity with patch management tools (e.g., Intune, Windows Autopatch, Recast Application Manager) and vulnerability remediation.Strong problem-solving skills, with excellent verbal and written communication abilities.Knowledge of email, server implementations, and virtual machines.A criminal record check is required.If participating in Crop Insurance or AgriStability programs, the candidate’s account must be in good standing.Apply by August 27, 2025 at 11 : 55 pm
Seniority level
Seniority level
Associate
Employment type
Employment type
Temporary
Job function
Job function
Information Technology
Industries
Government Administration
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