Customer service coordinator - automobile industry

Would you like to work in a friendly, family-oriented environment that fosters professional fulfillment?

Do you like to offer quality service and enjoy a fast-paced, stimulating work environment? Does the automotive industry stimulate you?

As a Customer Service Representative, you'll be the smiling face of our company to our customers.

You'll play a central role in organizing and coordinating service calls. Your job will be to schedule appointments and orchestrate the movements of our technicians, to ensure a smooth and seamless experience.

You'll work hand-in-hand with our customers to optimize installations and ensure that our day-to-day operations run smoothly.

Your role also includes working with customers to ensure the best possible experience and smooth running of the company's operations.

Position : Customer Service and After Sales Support Agent

Hours : Monday to Friday, 8h00-18h00

Salary : 45 to 55k per year

Location : On-site, ideally located within walking distance of Marché Central

Advantages

• Competitive hourly pay up to 55k per year depending on experience.
• Monday to Friday schedule : 8 a.m. to 6 p.m.
• Casual dress code.
• On-site position with flexibility and possibility of schedule changes.
• Access to nearby restaurants and central market.
• Cafeteria and games room for fun at work.
• Pizza parties and food trucks on specific days / occasions.
• Opportunities for growth and job stability.
• Stimulating environment.
• Growing company.
• Paid vacations and benefits.
• Career advancement opportunities.

Responsibilities

Service call management : Plan and coordinate service calls as soon as they are received.

Technician dispatch : Organize interventions according to customer proximity.

Intervention follow-up : Follow-up with technicians after each intervention.

Message management : Respond to messages left overnight.

Schedule optimization : Maintain and optimize the technician's appointment calendar and roadmap.

Workload forecasting : Evaluate daily and weekly workload.

Administrative management : Perform administrative tasks related to invoicing and updating customer files.

Document verification : Compare service timesheets and purchase orders with maintenance schedule.

Qualifications

The successful candidate will possess the following qualifications :

• Exceptional command of French and English (bilingualism)
• Minimum of 5 years experience in telephone customer service and after-sales service.
• Geographical knowledge of the service area or ability to read maps.
• Knowledge of the automotive industry or telemetry (asset).
• Strong problem-solving and organizational skills.
• Ability to adapt, learn and demonstrate curiosity.
• Analytical skills are beneficial but not mandatory.
• Decision-making, initiative and proactive attitude.
• Strong organizational skills and resourcefulness in decision-making.
• Autonomy, initiative and sense of responsibility.
• Strong ability to work as part of a team.
• Thoroughness, commitment to excellence and attention to detail.
• Strong sense of customer service and irreproachable professional ethics.
• Able to work in a friendly, dynamic and fast-paced environment.

Summary

If you are a resourceful individual who enjoys taking initiative, leading and delivering quality customer service, we encourage you to apply.

This role is not suitable for junior candidates, and a commitment to helping others within the team is highly valued.

Contact us at the following address to apply :

[email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.