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Strategic Customer Success Manager

Strategic Customer Success Manager

Lone Wolf Real Estate Technologies IncCambridge, ON, CA
30+ days ago
Salary
CA$28.24 hourly
Job type
  • Remote
Job description
  • Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.
  • Execute individualized / segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.
  • Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.
  • Work with key stakeholders to establish strong business relationships.
  • Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.
  • Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.
  • Manage renewal activities for contracted customers.
  • Prioritize and schedule work activities to ensure established targets are achieved or exceeded.
  • Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.
  • Successfully master departmental KPIs

    • Skills & Requirements

    QUALIFICATIONS :

    EDUCATION : Bachelor’s Degree preferred.

    EXPERIENCE :

    • 5+ years  working within a customer-facing account management, customer success or sales role.
    • Experience with Salesforce is an asset
    • Experience working in a fast-paced, entrepreneurial, diverse and dynamic environment.
    • Proven success in a competitive or goal-oriented work environment.
    • Focus on Advocating for the Customer

      • KNOWLEDGE / SKILLS / ABILITIES :

    • Strong focus on customer satisfaction
    • Strong listening and communication skills
    • Ability to adapt quickly as priorities shift
    • Efficient problem-solving abilities
    • Strong time management and organizational skills
    • Ability to successfully manage / execute multiple projects simultaneously
    • Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy