Repair & Printer TechnicianOCR Canada • Vancouver

Repair & Printer Technician

OCR Canada • Vancouver

30+ days ago

Job type

Full-time

Job description

Repair & Printer Technician

Location : Vancouver or Calgary

Position Summary :

Responsible for repairing, installing, maintaining, troubleshooting and upgrading data collection equipment such as mobile computers, printers and other AIDC technology.

Job Responsibilities :

Responsible for repair / configuring of AIDC equipment and Label Printer equipment in OCR’s local repair facility.
Perform onsite printer installation, repair and maintenance
Perform onsite configuration / troubleshooting of AIDC equipment
Perform hardware installations, configuring printer and handheld terminals
Evaluates repair requests, determines extent of needed service and exercises considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers.
Assist users with service / support issues and provide technical sales support.
Assist customers via email, phone, remote web sessions, or onsite with technical issues
Comfortable working in elevated platforms, training to be provided
Tracking of work performed and expenses in OCR’s (RMA) online portal
Participate and maintain in technical and sales certifications from various OEM’s training programs. OCR will cover the costs of any certifications that we deem mandatory.
Travel within Canada for work, assistance with larger projects and / or training

Relationships and Roles :

Maintain and develop relationships with customers to ensure the proper support.

Establish and maintain relationships with sales department to assist and support them with OCR Canada customer needs.

Work with fellow OCR Canada Technicians to cross train on knowledge of various types of equipment.

Preferred Characteristics :

Excellent problem solving and troubleshooting skills

Excellent computer skills

Proficient in MS Office products

Basic networking knowledge

Able to multitask and prioritize tasks

Strong interpersonal, organizational and communication skills (both verbal and written)

Comfortable in a high pressure environment

Willingness to constantly learn and adapt to new technology

Professional telephone manner

Commitment to customer satisfaction, retention and loyalty

Ability to work independently in a fast-paced, team-oriented environment.

Must be fluent in English

Bilingualism a Plus (Quebec French)

Office and or other responsibilities :

Responsible for clean service technical area and service area

Responsible for Inventory required to complete assigned jobs / projects assigned to them

Managing safety and environmental compliance

Mental toughness on ability to handle stress

Valid driver’s license with Satisfactory record

Physically capable of handling equipment and going on site to perform install work when and / or where applicable

Education / Experience :

Minimum technical degree or equivalent Or Equivalent to completion of two years of a college-level course in computer science, or information technology or a related field.

Minimum 1-3 years technical repair / support

1-2 years general computer installation, maintenance and repair

1-2 years WIFI experience

1-2 years Barcoding, Mobility and Mobile Managed Device

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, & life insurance

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Repair Printer Technician • Vancouver

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