Repair & Printer Technician

Repair & Printer Technician

Location : Vancouver or Calgary

Position Summary :

Responsible for repairing, installing, maintaining, troubleshooting and upgrading data collection equipment such as mobile computers, printers and other AIDC technology.

Job Responsibilities :

• Responsible for repair / configuring of AIDC equipment and Label Printer equipment in OCR’s local repair facility.
• Perform onsite printer installation, repair and maintenance
• Perform onsite configuration / troubleshooting of AIDC equipment
• Perform hardware installations, configuring printer and handheld terminals
• Evaluates repair requests, determines extent of needed service and exercises considerable judgment in continuing with the service or forwarding extensive requests to supervisor or suppliers.
• Assist users with service / support issues and provide technical sales support.
• Assist customers via email, phone, remote web sessions, or onsite with technical issues
• Comfortable working in elevated platforms, training to be provided
• Tracking of work performed and expenses in OCR’s (RMA) online portal
• Participate and maintain in technical and sales certifications from various OEM’s training programs. OCR will cover the costs of any certifications that we deem mandatory.
• Travel within Canada for work, assistance with larger projects and / or training

Relationships and Roles :

Preferred Characteristics :

Office and or other responsibilities :

Education / Experience :

The salary is commensurate with experience. We offer a market competitive benefits package, including medical, dental, & life insurance