Program Manager, Operations, Indigenous Programs

Program Manager, Operations, Indigenous Programs

Employee Working Location : Partially Virtual / Hybrid (BC)

Employment Status : Permanent Full-time

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Indigenous Programs Operations work collaboratively alongside Indigenous leadership, communities, and organizations to build and maintain relationships and to offer services, training, and workshops that promote well-being and risk reduction through community ownership. The Indigenous Programs Operations team acts as a liaison between the community and the CRC, connecting communities with CRC service lines to deliver culturally safe, community-led programs that strengthen risk reduction and build resilience.

The Program Manager, Operations, Indigenous Programs is responsible for the planning, execution, and oversight of programs and services, ensuring they align with organizational objectives and community needs. This role collaborates with internal teams and external stakeholders to deliver effective, culturally responsive, and evidence-based initiatives. Key responsibilities include managing budgets, monitoring program performance, and implementing process improvements. The Program Manager also ensures compliance with policies and standards while fostering partnerships to enhance program impact and sustainability.

In this role, you will :

• Build and maintain relationships with community organizations / structures, partners, and members to foster culturally safe engagement reflecting commitments against the CRC Indigenous Peoples Framework.
• Assist in the design, planning, and execution of programs in collaboration with teams and stakeholders. Ensure program activities are culturally appropriate, aligned with best practices, and responsive to community needs. Support program teams with resources, tools, and technical guidance to enhance service delivery.
• Coordinate and support the planning and execution of program strategy and service delivery activities that reflects cultural inclusion and safety.
• Facilitate stakeholder involvement in program planning, implementation, and evaluation.
• Assist in preparing reports for internal and external stakeholders, highlighting progress, challenges, and best practices.
• Conduct quality monitoring and gather feedback from participants to improve service delivery.
• Support the review and enhancement of program tools to improve efficiency and impact.
• Make recommendations to improve program procedures, processes, or guidelines, and support the development of new program opportunities or proposals.

What we are looking for :

Working Conditions :

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