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OpenText Developer and Support Analyst-- JASDC5731844
OpenText Developer and Support Analyst-- JASDC5731844Compunnel Inc. • Regina, Division No. 6, CA
OpenText Developer and Support Analyst JASDC5731844

OpenText Developer and Support Analyst JASDC5731844

Compunnel Inc. • Regina, Division No. 6, CA
5 days ago
Job type
  • Full-time
Job description
  • The OpenText Developer and Support Analyst is responsible for providing break / fix support, system administration, development / enhancement, upgrades, patching, quality assurance, and technical documentation across the OpenText Content Management / Content Server, Extended ECM, and Process Automation / AppWorks platforms.
  • Responsibilities (included but not limited to) :

    • Install, configure, and support OpenText applications (Content Management / Content Server, Extended ECM, Records Management, Physical Objects, Process Automation / AppWorks, Email Management, OTDS, Archive Center, OpenText Intelligent Classification / Magellan Text Mining / Auto-Classification, etc.).
    • Perform application upgrades, patching, and migrations for OpenText environments.
    • Design, develop and maintain new applications, reports, templates, and workflows.
    • Troubleshoot and resolve issues related to performance, system failures, or technical errors. Identify root causes, work with vendors as needed, and implement quality solutions.
    • Collaborate with business and technical stakeholders to gather requirements and participate in solution design.
    • Modify, enhance, and create configurations or applications that meet business requirements while following design specifications, development standards, documentation practices, and quality guidelines.
    • Mandatory Educations / Certifications

    • A degree in computer science, software engineering, information systems, or a related discipline; or an equivalent combination of education and experience.
    • Formal OpenText training (including but not limited to) :

      Desired Certifications

    • OpenText Content Server Administrator Certification
    • OpenText AppWorks Platform Administration Certification
    • OpenText Archive Center Administrator Certification
    • OpenText Extended ECM for SAP Solutions Business Administrator Certification
    • OpenText Extended ECM for Microsoft Office 365 Certification
    • Microsoft Certified : Information Security Administrator Associate (SC‑401)
    • Microsoft Applied Skills : Implement information protection and data loss prevention by using Microsoft Purview
    • Microsoft Applied Skills : Defend against cyberthreats with Microsoft Defender XDR
    • Microsoft Certified Azure Data Fundamentals and / or Oracle Database SQL Certified Associate
    • Docker Certified Associate (DCA)
    • Mandatory Expeirence :

    • Possess a minimum of 5 years’ experience :
    • In a system administration IT role
    • Developing for the OpenText Content Management / Content Server platform, including use of Content Server Web Services, REST APIs, and experience with workspaces, WebReports, and templates.
    • Designing low‑code solutions on the OpenText Process Automation / AppWorks Platform, including working with entities, business process models, and creating / editing artifacts such as lifecycles, connectors, and workflows.
    • Experience in all phases of System Development Lifecycle (requirements, designs, build, test deploy)
    • Java or .NET development experience with good knowledge of Object-oriented programming concepts
    • Experience creating and maintaining Windows / Azure PowerShell (Azure CLI, Bash) scripts
    • Configuring and managing web / application servers (IIS, Apache Tomcat / TomEE, etc.)
    • Experience with Microsoft Azure (Windows and RHEL VMs, Storage Accounts, PostgreSQL Flexible Server, etc.)
    • Knowledge of software development standards and best practice approaches
    • Experience writing technical documentation.
    • Ability to perform multiple duties concurrently with attention to detail and quality.
    • Ability to prioritize and manage work.
    • Ability to pro-actively monitor and communicate for timely escalation of issues.
    • Ability to learn and apply new technologies quickly.
    • Excellent oral and written communication skills
    • Strong analytical and problem-solving skills
    • Ability to work with a team as well as independently to complete deliverables within established timelines.
    • Desired Experience

    • Experience with Content Server WebForms, Workflows, and ActiveView.
    • Experience with OScript development for Content Server
    • Experience supporting and administrating other OpenText products (Archive Center, OTDS, OpenText Intelligent Classification / Magellan Text Mining / Auto-Classification, OpenText Intelligence / Magellan BI & Reporting, etc.)
    • Experience supporting and administrating Knowledgemill for OpenText Email Management
    • Experience supporting and administrating GCI PowerTools for Documents
    • Experience supporting and administrating Invoice Capture Center, Imaging Enterprise Scan and Vendor Invoice Management
    • Experience as an Information Protection and Compliance Administrator in Microsoft Purview
    • Experience maintaining Sensitivity Labels and Label Policies
    • Experience maintaining Sensitive information types and trainable classifiers
    • Experience maintaining Microsoft Information Protection Scanner
    • Experience administering and supporting Microsoft Purview Insider Risk Management
    • Experience as a Data Governance Administrator in the Microsoft Purview
    • Experience in defining and implementing retention policies and retention labels in Microsoft Purview
    • Experience with other Microsoft products (365 platform, SharePoint, OneDrive, Sentinel, Entra ID, Defender for Cloud, Conditional Access Policies, Intune, Power Platform, Copilot etc.)
    • Experience supporting and administrating Autodesk product suite.
    • Experience supporting and administrating DocuSign product suite.
    • Experience with containerization technologies such as Docker and orchestration with Kubernetes.
    • Experience developing modern full‑stack applications using React, Node.js, TypeScript, and Ruby on Rails.
    • Testing best practice knowledge
    • Experience creating and executing tests to ensure high product quality
    • Application configurations
    • Technical specifications and design documents
    • Operational guides
    • System Reports
    • Disaster recovery procedures
    • KBAs (Knowledge Base Articles) related to common issues, FAQs, how to and workarounds for known issues
    • #J-18808-Ljbffr

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    OpenText Developer and Support Analyst JASDC5731844 • Regina, Division No. 6, CA

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