Project Coordinator – Commercial & Applied HVAC

Project Coordinator – Commercial & Applied HVAC

Reporting to the Inside Sales Manager, the Project Coordinator is responsible for providing support to the sales team in the region. The role works closely with Sales Team, Project Managers, credit department, warranty department, and other stakeholders. It acts as a central hub for communication and resolves post‑sale needs, manages administrative aspects of assigned projects, and handles day‑to‑day orders for products offered through our Business Solutions department.

What you will accomplish with us

• Serve as the primary point of contact for the sales team for post‑sale service inquiries and support.
• Create sales orders / purchase orders for released equipment included in the assigned project.
• Closely follow up with the procurement department and vendors to obtain accurate production and delivery schedules.
• Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on‑site delivery.
• Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues toward resolution.
• Keep customers and sales reps informed about the status of their requests.
• Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
• Maintain accurate records of service activities, customer interactions, and follow‑ups with related teams.
• Assist in developing and improving service workflows and customer experience initiatives.
• Provide feedback to the management team based on recurring service issues and inefficiencies.
• Help find solutions to after‑sales related problems or obtain support from teammates to resolve issues / escalations.
• Internal reporting and filing.

What You Bring to Our Team

Compensation Information

Base Salary Range : $70,000 – $80,000 annually

Supplemental Pay : Yearly bonus

Competitive Benefits

About Master

Master, with over 70 years of experience, is a leading HVAC‑R distributor in Canada and one of the country’s Best Managed Companies since 2010. With more than 1,400 active employees, 55 branches and 3 distribution centers across Canada and 30 branches in the United States, we provide a dynamic, stimulating and fun environment that champions healthy, open communication and teamwork.

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