Dispatcher in Québec city

Workplace : Quebec City

Job title : Dispatcher

Industry : Transportation

We are looking for a bilingual dispatcher in the Quebec City and Lévis area to work in the transportation industry with Canadian customers on FTL and LTL shipments!

We're looking for someone with a minimum of 2 years' dispatching experience, who speaks French and English and lives in the Quebec City area.

If you are interested in this position, or if you know someone who might be a good fit, please email your resume to :

[email protected]

[email protected]

Advantages

• Here are some advantages for the position located in Québec city and Lévis;
• Permanent full-time position, Monday to Friday
• 40 hours per week, flexible hours
• Salary varies from 50k to 65k depending on experience
• Insurance provided after 3 months' probation
• 2 to 3 weeks paid vacation, 10 sick days and 3 personal days
• Opportunity for career advancement

Responsibilities

• Allocate pick-ups and deliveries to different drivers
• Daily follow-up of all open files (reservations, customer follow-up requests, etc.)
• Update customer files in the system
• Prompt and efficient dispatch to ensure quality service is maintained
• Planning and execution of outbound and inbound deliveries
• Act as the main point of contact for drivers on the route
• Communicate with drivers at defined intervals to manage service expectations and identify problems
• Ensure tracking and traceability
• Resolve and respond accordingly to calls from customers and customer service group
• Monitor shipments
• Work with operations team in a respectful manner

Qualifications

• 1-2 years' professional experience in a related field, in dispatching for a transmission or distribution company
• Bilingual (French and English)
• Knowledge of Microsoft Excel, Word and Outlook
• Knowledge of AS400, SAP or TruckMate is an asset
• Mechanical knowledge an asset
• Customer service-oriented and outgoing
• Organized and reliable

Summary

At Randstad, we are here to help you find the right combination for you.

If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Melissa Cumetti or Philippe Pilon

Add us on LinkedIn :

• https : / / www.linkedin.com / in / melissa-cumetti-2ab401169 /
• https : / / www.linkedin.com / in / philippepilon /

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.