Change and Communications Analyst

Change and Communications Analyst

On behalf of our client, Procom is currently seeking a Change and Communications Analyst.

Change and Communications Analyst Job Duties:

The Change and Communications Analyst will provide the following services required to support the transition to Microsoft Exchange Online, Teams, and other Cloud Services projects:

• Apply a structured methodology and coordinate change management activities,
• Leverage a change management methodology, process, and tools to strategize and support adoption of the changes required by the project,
• Conduct impact analyses, assess change impacts and readiness, and support key stakeholders,
• Work with Cloud Services Leadership and all relevant stakeholder teams to Identify, analyze and prepare risk mitigation tactics,
• Develop and support communication channels, activities, and feedback with stakeholders (including but not limited to maintenance of Cloud Services POD page and Teams inbox),
• Support Cloud Services initiatives with communication and adoption strategies,
• Create processes to gather and disseminate key project milestones, achievements, and updates,
• Identify and manage anticipated and persistent resistance with Change Lead,
• Develop an engagement strategy, plan and schedule to support application training and deployment activities,
• Liaise with IMITS Communications, Business & Clinical Working Groups, governance and site sponsors to design, develop, delivery and manage key communications,
• Provide input, document requirements, and support the design and delivery of training programs and efforts, and
• Support Cloud Services team.

Other responsibilities include, but are not limited to, the following:

• Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups,
• Lead, inform and develop use cases as well as design, develop and implement new processes, systems and enhancements,
• Oversee and complete business/clinical/technical analysis and process re-engineering activities as well as identifying gaps, risks and opportunities,
• Facilitate meetings (inclusive of agenda, minutes and other meeting materials),
• Produce presentation and training materials, status reports, etc. and other related administrative tasks, and
• Other duties as assigned.

Core Deliverables include:

• A documented transition plan for change and communications framework (including all supportive written materials),
• Communications and Change Management plans as required,
• Stakeholder analysis and engagement plan,
• Communications and Stakeholder feedback channels,
• Communication and Engagement toolkits,
• Training Materials to support transition, and
• Documentation processes, workflows, policies and procedures.

• 4+ years of experience with large complex IT projects
• 2+ years of experience within a Canadian Health Authority
• Experience with and knowledge of change management principles, methodologies, and tools
• Demonstrated ability to support technology adoption through change management methodologies, communication, and education
• Demonstrated ability to develop cross-disciplinary communication materials and tools
• Strong demonstrated experience in developing and implementing clinical and business change management strategies and communication plan
• Exceptional and effective interpersonal, communications/presentation, and business writing skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Experience with large-scale organizational change efforts
• Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project)

Desirable Skillset

• 2+ years of experience within BC Health Authorities
• Prosci Certified Change Practitioner designation (or equivalent) preferred
• Degree/Diploma in Communications, Business Administration or related field
• Working knowledge of/experience with Project Management methodologies and tools
• Experience with migrating on premise Microsoft services to Microsoft 365 cloud services
• Working knowledge of hospital/clinical systems, care delivery processes, clinical roles, policies, and standards preferably gained in the Canadian Health Authorities environment
• SharePoint site administration

References

• References (supervisor level) will be requested and checked for all past BC Health Authority experience (within last 5 years).

Change and Communications Analyst Work Assignment Length:

February 28 2023 with possible long extensions

Change and Communications Analyst Start Date:

ASAP

Change and Communications Analyst Assignment Location:

• Interviews are anticipated to be scheduled from from Sept 27 - 29, 2022

Candidates must be located within British Columbia’s Greater Vancouver area ( Full vaccination proof is mandatory)