Logistics Coordinator - Transportation

Role Overview :

We are seeking a highly organized and proactive Logistics Coordinator to manage daily freight operations and ensure shipments move efficiently and on schedule. This role is responsible for entering and managing orders in the Transportation Management System (TMS), sourcing carriers, negotiating rates, tracking shipments, and maintaining accurate documentation. The ideal candidate thrives in a fast-paced environment, communicates clearly, and takes ownership of their work.

Weekend availability is required for load tracking and customer support as part of cross-functional training.

Location : Burlington, ON

Key Responsibilities

Order & Dispatch Management

Enter and manage customer orders accurately within the TMS

Verify all shipment details including pickup / delivery addresses, contacts, and reference numbers

Source carriers and negotiate competitive rates

Dispatch loads to carriers with all required instructions

Confirm customs broker details and update shipment records

Communication & Coordination

Handle incoming calls and emails related to shipments, rates, and availability

Provide same-day updates to customers and internal teams

Route communications to the appropriate department when needed

Maintain professional communication with carriers and customers at all times

Tracking & Customer Support

Track and trace shipments, including weekend coverage

Provide customers with shipment status updates via phone or email

Collect proof of delivery (POD) within a reasonable timeframe

Assist customer service with operational escalations

Documentation & Compliance

Save and organize shipping documents, customs paperwork, and packing lists

Maintain accurate records of quotes and shipment files

Ensure carriers meet insurance and safety requirements before booking

Update carrier, shipper, and consignee profiles

Support documentation flow between internal teams and carriers

Issue Resolution

Address service issues, delays, or accessorial charges

Coordinate resolutions with carriers and customers

Escalate complex problems when necessary

Qualifications

Strong verbal and written communication skills

Excellent customer service and relationship management skills

Highly organized with strong attention to detail

Ability to multitask and prioritize in a fast-paced environment

Strong problem-solving and decision-making ability

Calm and professional under pressure

Comfortable learning new software and systems

Proficient in Microsoft Office (Word, Excel, Outlook)

Strong typing and data entry skills

Self-motivated with a strong sense of ownership and accountability

Preferred :

Experience with TMS platforms such as TransPlus or Fleet Manager

Previous experience in logistics or transportation