Application Managed Services - SAP Integrations - Technical Consultant
We are seeking a skilled Technical consultant to join our Managed Services team. This role is ideal for professionals with hands‑on experience in SAP BTP (Business Technology Platform) and CPI (Cloud Platform Integration) who thrive in a fast‑paced, client‑focused environment. You will work across multiple clients, ensuring seamless data flow between SAP and non‑SAP systems while contributing to ongoing AMS delivery and client success.
Key Responsibilities
- Provide ongoing support for SAP Cloud Integrations within multiple AMS engagements.
- Develop and maintain end‑to‑end interfaces.
- Configure message mappings (XSLT, JSON / XML), routing logic, and content modifiers for efficient processing.
- Monitor integrations and manage service tickets, ensuring timely resolution and adherence to SLAs.
- Participate in release management, regression testing, and deployment of SAP platform releases.
- Conduct root cause analysis and implement preventive measures for recurring issues.
- Document changes, SOPs, and user guides for client reference.
- Stay current with SAP platform updates and AMS delivery trends.
- Recommend best practices based on new product features and updates.
- Provide training and guidance to client stakeholders and junior consultants.
Collaboration & Client Engagement
Work closely with client stakeholders, AMS delivery leads, and cross‑functional teams to ensure alignment and satisfaction.Lead regular client calls to walk through the status of defects, problems, and enhancement requests.Provide clear updates, facilitate prioritization discussions, and ensure alignment on next steps.Build strong relationships through proactive communication and responsiveness.Mentor junior team members and contribute to internal knowledge sharing.Skills and Qualifications
5+ years of hands‑on experience with SAP CI and SAP API‑M.Deep knowledge of API frameworks and SAP CI connectors such as OData, SOAP, RESTful Services, IDoc, HTTPS, SFTP, ABAP proxies.Strong understanding of XML / Atom, JSON, EDI, cXML, plain text data formats.Good understanding of data transmission protocols and security protocols.Strong background in Java, Python, or another object‑oriented programming language.Clear understanding of SAP Cloud Platform (Cloud Foundry) and platform services.Good understanding of CI / CD pipelines.Exposure to Kubernetes / Kyma or other cloud‑native platforms.Good understanding of transport & message layer protocols.Hands‑on experience with SAP Identity Authentication Service (IAS).Excellent problem‑solving and communication skills.Ability to work independently and manage multiple priorities.Bonus Points For
Exposure to the HR / HCM domain.Experience with Boomi.Experience with ABAP programming, ideally with HR‑ABAP custom programs.Knowledge of PI / PO or any other SAP Integration product.Familiarity with ticketing tools (e.g., ServiceNow, Jira) and ITIL processes.Exposure to Agile and ITIL‑based delivery models.Prior experience in a client‑facing role within a consulting or managed services environment.Bilingual (English / French).Diversity and Inclusion at EY
We are committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are dedicated to combating systemic racism, advancing gender equity, advocating for the 2SLGBTQIA+ community, promoting neuroinclusion and accessibility initiatives, and amplifying the voices of Indigenous peoples.
EY | Building a better working world
EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners.
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