Business Systems Analyst

Responsibilities

• Provide overall support for Salesforce, an enterprise customer relationship management (CRM) system and related business development systems
• Conduct end user training – classroom and web-based.
• Support end users, troubleshoot issues, and streamline service delivery.
• Elicit, review, analyze, and validate system and user requirements.
• Analyze business problems to identify solutions and make recommendations / create business cases for improvement.
• Develop user acceptance test plans, data, and conditions. Coordinate, document, and execute user acceptance testing, including tracking of issues and reporting on statuses.
• Create and update training materials and other documents.
• Promote adherence to processes and system best practices to maximize adoption and buy-in. Gather and analyze system-adoption data and metrics.
• Identify opportunities for improved utilization of existing business applications and processes and integrate business process improvements with system improvements to create wholistic and cost optimized processes.
• Develop and maintain strong, customer-focused relationships with all stakeholders.

Qualifications

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger : a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company : PCL Constructors Inc.

Primary Location : Edmonton, Alberta (Corporate)

Job Title : Business Systems Analyst

Requisition ID : 11165