- Education :
- Expérience :
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
- Assist clients / guests with special needs
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Perform light housekeeping and cleaning duties
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments
- Resolve complaints and claims
- Investigate complaints and claims
Experience
- 1 year to less than 2 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 35 to 40 hours per week
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