hotel front desk supervisor

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Assist clients / guests with special needs
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Perform light housekeeping and cleaning duties
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures
• Contact customers to deliver requested wakeup calls
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments
• Resolve complaints and claims
• Investigate complaints and claims

Experience

• 1 year to less than 2 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 to 40 hours per week