Client Navigator Safe Center of Peel (Catholic Family Services Peel-Dufferin)

Catholic Family Services of Peel-Dufferin (CFSPD) is a dynamic growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

CFSPD is the lead agency to the Safe Centre of Peel - a partnership of 29 social service organizations. The Safe Centre of Peel provides co-located integrate d and coordinated services which addresses the needs of individuals experiencing Intimate Partner.

Are you looking to join a fun and dynamic team hoping to make a difference in the community We want to hear from you!

Why work with us

At CFSPD we believe in the value of community compassion and integrity . Join our dedicated team and contribute to meaningful initiatives that support families and individuals in need.

We offer a comprehensive benefits package (pension plan extended health dental & insurance benefits) professional development opportunities and generous leave provisions. Our organization also provides work life balance and free parking!

Position Summary

Reporting to the Program Manager Safe Centre of Peel the Client Navigator is responsible for acting as the point of first contact for program participants potential clients and community. The Client Navigator conducts intake and screening; provides crisis intervention short-term counseling intervention and advocacy to individuals families and make appropriate referrals to community services. The incumbent also establishes and maintains relationships with on-site and off-site partners agency service partners and referral sources. The incumbent is also responsible for conducting telephone and in-person outreach activities and completing all appropriate administrative records in a timely manner.

Reporting to the Program Manager Safe Centre of Peel the Client Navigator is responsible for acting as point of first contact for program participants potential clients and community . The Client Navigator conducts intake and screening; provides crisis intervention short-term counseling intervention and advocacy to individuals families and makes appropriate referrals to community services. The incumbent also establishes and maintains relationships with on-site and off-site partners agency service partners and referral sources. The incumbent is also responsible for conducting telephone and in-person outreach activities and completing all appropriate administrative records in a timely manner .

Responsibilities

Triage Assessment and Case Management

• Answer client inquiries regarding services and support client in providing therapeutic triage and assessment.
• Ensure all attempts of client contacts are documented.
• Conduct initial triage / assessment through various avenues such as face-to-face telephone and email to determine client needs interests eligibility criteria and next steps.
• Conduct therapeutic trauma-informed risk assessment and safety planning
• Facilitate referrals to on-site and off-site partners agency programs other professionals agencies services or community resources appropriate to clients identified needs.
• Respond to telephone email and in-person inquiries from clients prospective clients and community partners.
• Process and maintain internal and external referrals.
• Assist in the co-facilitation of group programs.
• Follow up and provide ongoing support wit h high-risk clients
• Liaise with on-site and off-site partner agencies that have made referrals to the agency
• Provide telephone support crisis intervention safety planning and follow-u p for clients
• Provide case management as assigned.

Community Involvement

Administration

Other

Qualifications

Working conditions

Physical requirements

Catholic Family Services of Peel-Dufferin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our employees. Our hiring process does not involve the use of artificial intelligence to screen assess or select applicants. This posting is for an existing vacancy.

We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1