Systems Analyst 1 (Telecom, Mobility, Unified Communications)
Overview
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.
City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city-and their careers-forward.
Build a City. Build a Future at the City of Surrey.
Employment Status
Union - CUPE Local 402 - Term (2 Years)
Scope
Reporting to the Desktop, Mobility, and Telecom Manager, the Systems Analyst will maintain the integrity of the enterprise systems including but not limited to telecommunications, unified communications, and mobile communications.
Experience with NEC or Cisco, and Microsoft Teams administration a plus. Candidates must have a broad understanding of IT, a demonstrated knowledge of networks from a telephony point of view, general Telecom experience (e.
g., IVR, ACD, and Contact Centre), and excellent customer service skills.
Responsibilities
- Telephone, VoIP, and mobile services specialist and adviser.
- Programming, configuring, maintaining, and supporting telephone (including VoIP, voicemail, ACD, IVR, Unified Communications) and mobility services.
- Managing telephone and mobile assets.
- Some analysis and reporting.
- Participation in projects.
- Respond to incident tickets and troubleshoot systems issues.
- Assists other staff in performing their duties.
- Performs other related duties as assigned. Qualifications
- Completion of a degree in a related field from a recognized post-secondary institution, plus 1-year of related experience or an acceptable combination of education and experience. Other Information
Hourly Rate
Pay Grade Step 1
Step 2 (6 Months)
Step 3 (18 Months) Step 4 (30 Months) 25 $43.77 $45.61 $47.52 $49.52
Conditions of Employment
This position requires completion of a Police Information Check.
Successful applicants must provide proof of qualifications.
Closing Date
This job will be posted until filled.
Our Values
Integrity - Service - Teamwork - Innovation - Community
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