Sherbrooke_CSR_CA

Job Description

Customer service representative-Claim assistance (21.45$ / H)

Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development?

We would love to meet you!

As a Customer Service Representative (CSR) , you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims.

Your role is to be an advocate for both the company and the client.

What are the main responsibilities?

• Take inbound calls from clients
• Take ownership of client complaints and advocate on behalf of both client and company
• Claim openings for medical files (backend)
• Claim openings for non-medical files
• Assist clients in the claims process
• Addressing minor complaints-Follow up with other teams as required
• Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.

What skills and experience are we looking for?

• College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
• Excellent verbal and written communication skills (English and French), other languages are an asset
• Customer Service oriented
• Capacity to work with people in a fast-paced, team-based environment.
• Must exhibit strong communication skills and professionalism.
• Proficient computer skills (Microsoft Office, Internet etc.)

We offer you

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as lunch-and-learns on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website :

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