Sales Support Manager

You will be mainly accountable for:

• Creates, implements, and reviews inside sales and sales support strategy.

• Drives continuous improvements and quality program by establishing processes and following-up on Key Performance Indicators (KPI).

• Defines key targets and ensures their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.

• Oversees the support provided and proposal preparation by assigning and allocating internal and external resources for technical and commercial support and proposal preparation.

• Ensures the most competitive offers considering the market situation and customer conditions.

• Drives responsiveness of the business units toward customer inquiries, increasing efficiency improvement by identifying and establishing best practices.

• Oversees the validation of terms and conditions (commercial, technical, legal, and pricing) in offers.

• Supports bid/no bid analyses and decisions.

• Participates in project risk review processes.

• Ensures the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

• Focuses on achievement of inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS).

• Builds long-term and sustainable customer relationships by prioritizing their needs as per defined criteria to ensure consistent customer satisfaction.

• Develops, implements, and maintains effective customer support processes by participating in development projects (e.g., tools, competencies, resources).

• Purchases products as per the sales plan and forecast and ensures the appropriate stock levels of finished goods.

• Develops and manages logistics operations to effectively control inbound and outbound shipping of products to customers.

• Prepares and presents regular reports and statistics on customer support process to the management.

• Reviews and analyzes performance against standards and prepares improvement plans.

• Participates in P2P and O2C compliance activities, as process owner. Ensures internal GRCM controls including P2P and O2C are being monitored and adhere to company processes as the process owner and work in conjunction with the control owner.

• Ensures order quality, volume, and on-time delivery based on business unit standards and customer requests.

• Ensures that compliance is followed in regards to customs and trade compliance laws for Canadian laws and regulations working together with the country trade officer and local LTCO

Qualifications for the role

• 5 – 8 years in a Management Leadership position leading multi-facet teams

• Proficient in SAP, Microsoft tools and Sales Force

• Leadership and People Manager skills: setting vision, delegating effectively and building a high performance team.

• Problem-Solving & Decision-Making: Analyzing issues, identifying root causes, creating swift solutions, and weighing options under pressure

• Communication: Verbal, written, and negotiation skills for coordinating across departments, reporting to senior leadership, and managing vendor relations.

• Adaptability & Flexibility: Reacting to shifting priorities, new technology, or market changes with agility.

  Strategic Planning & Systems Thinking: Viewing sales operations as end-to-end systems, anticipating challenges, and aligning daily tasks with strategic goals.

  Interpersonal & Conflict Resolution: Fostering trust, managing conflicts, and improving morale.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

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