Business Operations Coordinator (Bilingual)

Position Description

Based on our continued growth, we currently have an exciting opportunity for a BILINGUAL Business Operations Coordinator in our Montreal location.

As a member of Diabsolut, the Business Operations Coordinator will report to the Director of Business Operations and will assist with the day-to-day operations of Diabsolut.

The Business Operations Coordinator will help drive forward our internal operational efforts. They will be responsible for the administrative support related to the Diabsolut Operations, Sales, and Professional Services teams.

Primary Responsibilities :

• Providing administrative support to the Operations team and its clients
• Assist with translation of internal documents (English to French and vice-versa)
• Organize and schedule appointments and meetings for Senior Executives
• Event planning and coordination for Diabsolut for both virtual and in-person events
• Assist with travel arrangements for project team members and / or senior staff
• Submit and reconcile expense reports for Senior Executives
• Assist in donations and gift purchases for Diabsolut
• Ensure all information in Diabolus's internal CRM system is accurate and up to date
• Create, update, and maintain process documentation for Operations
• Assist in the preparation of internal communications related to Operations processes
• Responsible for overseeing contracts and contract management repository in SharePoint / MS Teams
• Assist with Onboarding and Offboarding employees for Diabsolut
• Acquire resumes from new employees to be transferred onto Diabsolut template
• Responsible for ensuring employees maintain resumes on quarterly basis
• Responsible for tracking all certifications, trainings, voucher codes, and training expenses within Diabsolut
• Assist with internal support ticket creation in DevOps for Operations
• Assist with all RFP and RFI submissions for Diabsolut as required
• Other duties and projects as requested

Qualifications :

• Highly proficient with MS Office (Word, Excel, PowerPoint), Office 365
• Experience with MS Teams, Salesforce, Certinia and SharePoint (asset)
• Self-starter with ability to multitask, be proactive, and has exceptional attention to detail
• Strong work ethic with the ability to adapt to changing priorities and work well under pressure
• Autonomous with the ability to work independently under general instructions
• Strong integrity with ability to maintain confidentiality and manage highly sensitive information
• Superior written and verbal communication skills
• Strong analytical skills and great problem-solving ability

Requirements and Skills :

• diploma in administration and / or 2-3 years of experience in related field
• Must be FLUENTLY bilingual in French and English, written and spoken
• Exceptional commitment to customer service with strong sense of urgency
• Excellent communication and people skills
• Desire to work as a team with a result driven approach.

Assets (if applicable) :

Salesforce & PSA platform knowledge is nice to have.

About Diabsolut

We offer innovative Salesforce and Certinia solutions to address the business needs of organizations across a wide range of industries.

We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.

We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business.

One of our key objectives is to educate our clients with the knowledge needed to be more self-sufficient. Thus, not only will you have us in your corner, but you will be prepared to meet challenges as they arise.

As a member of Diabsolut Inc., Diabsolut is proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.

Diabsolut are a Salesforce Summit Consulting Partner, an Impact Partner, as well as a Certified Navigator in Education Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Salesforce Field Service and Customer 360 Platform.

Diabsolut are Certinia Partner of the Year 2023.