FSO Engineer or Desktop Support TechnicianYochana • Brampton, Peel Region, CA

FSO Engineer or Desktop Support Technician

Yochana • Brampton, Peel Region, CA

4 days ago

Job type

Full-time

Job description

Overview

Job Title : FSO Engineer – L1 / Desktop Support Technician

Location : Brampton, ON

Provide Level 1 desktop and end-user support across Windows and macOS environments. Responsible for device imaging, deployment, troubleshooting, asset management, and new hire onboarding. Deliver walk-up, remote, and VIP support while coordinating with vendors for hardware repair, refresh, and logistics. Requires strong customer service skills, basic networking knowledge, and a willingness to travel between office locations.

Key Responsibilities

Image, deploy, and support Windows 10 and macOS devices
Provide walk-up, remote, and VIP desktop support
Troubleshoot hardware, software, printers, and peripherals
Coordinate repairs, shipping, depot services, and vendors
Support A / V systems and perform health checks
Handle service tickets from open to closure
Assist with new hire onboarding and hardware provisioning
Generate weekly inventory and asset reports

Required Skills

Desktop / Help Desk / L1 Support

Asset & inventory management

Printer & A / V support

Basic networking (TCP / IP, Ethernet)

Microsoft Office (Outlook, Excel, Word)

Preferred Qualifications

3–5 years IT support experience

MCP and / or CompTIA A+ certification

Help Desk or Call Center support background

Valid driver’s license & personal vehicle

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology, Administrative, and Management

Industries

IT System Testing and Evaluation

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Desktop Support Technician • Brampton, Peel Region, CA

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