Visitor Services Assistant (Student)

Visitor Services Assistant (Student)

Reference number : CAP23J

Selection process number : -CAP-CBC-GI-EA-

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

If at any point you are struggling with your application or have questions about what we are asking for, please reach out to the contact listed at the bottom of this poster.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Parks Canada is a supporter of the Youth Employment and Skill Strategy (YESS), and is committed to helping youth, particularly those facing barriers to employment, build their work experience.

In support of achieving a representative workforce, preference will be given to qualified candidates who self-identify as a youth facing an employment barrier, including Indigenous youth, youth who are part of visible minority groups, youth with a disability, rural youth, youth who self-identify as 2SLGBTQIA+, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities.

Self-identification does not require you to disclose which specific group you belong to and will be kept confidential.

For tips to navigate the application process step by step, refer to the following site : Tips for applicants :

Please provide complete and thorough details of your education and experience.

Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples / details for each Experience element, as applications will be screened only on the information provided.

Failure to provide sufficient information may result in your application being screened out of the competition.

Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues.

We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Duties

As a Visitor Services Assistant in Gulf Islands National Park Reserve, your work is focused on facilitating exceptional national park experiences by interacting with local and international visitors, selling camping permits and firewood, registering boaters at mooring buoys and docks, cleaning and maintaining campgrounds, as well as providing information about the park reserve in person, by phone, or electronically.

Your daily schedule involves working with a tight knit team, often on evenings and weekends, as you travel throughout the national park reserve, the majority of which are in stunning island locales.

This position is very active; visiting anywhere between 2-5 campgrounds a day rain or shine walking for long periods of time carrying a backpack, and responding to fluctuating demands.

You will experience a summer that you are sure to never forget!

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

At Parks Canada, providing service to visitors and the public, and maintaining our facilities to a high standard, is a key part of what we do.

Are you passionate about the outdoors? Do you provide high quality service? And are you keen to share your knowledge and experience with the public?

A summer job as a Parks Canada team member might be right for you!

Intent of the process

The intent of this anticipatory process is to hire students for the summer (approximately 15 weeks between May and August, ).

We will only contact students who demonstrate clearly in the screening follow up questions that they possess the education and experience required for this opportunity.

The results may be used in the future to fill other temporary student vacancies that may arise in Coastal BC Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.

Successful candidates must commit to the entire work term.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

Applicants must be registered in a recognized university, college or CEGEP education program.

EXPERIENCE :

Experience working with and providing information to the public, and resolving complaints / issues.

Experience working in a team environment.

Experience handling cash and operating point-of-sales.

The following will be applied / assessed at a later date (essential for the job)

English essential

or Bilingual (English and French)

KNOWLEDGE :

Knowledge of Parks Canada places and its mandate.

ABILITIES AND SKILLS :

Ability to provide high quality customer service.

Ability to work independently and as part of a team.

Ability to problem solve and formulate creative solutions.

Ability to take initiative Dealing with situations and issues proactively and persistently, seizing

opportunities that arise.

PERSONAL SUITABILITY :

A team player who :

Exercises sound judgment.

Personally connects with people.

Takes responsibility.

Communicates effectively (assessed globally).

The following may be applied / assessed at a later date (may be needed for the job)

ASSET (ADDITIONAL) QUALIFICATIONS :

Experience working in and / or recreating in a marine environment.

Experience working or volunteering in an outdoor environment with varying weather conditions.

Conditions of employment

OPERATIONAL REQUIREMENTS :

Perform certain strenuous physical tasks as per job requirements lifting up to 25 kg / 55 lbs. and walking multiple kilometers a day.

Possession of a valid Class 5 Drivers License.

Willingness to wear a Parks Canada uniform and prescribed protective equipment.

Willingness to work outdoors, sometimes in adverse weather conditions, and stand / walk for extended periods of time.

Willingness to work evenings, weekends, irregular hours and stat holidays.

Willingness to work and / or travel in varied terrain and weather conditions by various means of transportation.

Willingness to be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.

Willingness to obtain and maintain valid First Aid and CPR certification, Marine Emergency Duties A3, and ROCM Restricted Operators Certificate - Maritime (training provided).

CONDITIONS OF EMPLOYMENT :

Proof of enrolment in a post-secondary institution (done at time of hiring).

Obtain and maintain Reliability Status security clearance (done at time of hiring).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society.

We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act.

Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Human Resources, Coastal BC Field Unit Apply online Date modified : -10-26