Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Job description - candidate must be able to display empathy with customers, ability to handle difficult callers with professionalism
Supporting Disability Case Managers and Vocational Rehabilitation Counsellors on a variety of tasks and liaison for plan members;
schools / colleges; and other stakeholders
Managing new claim set up
Providing front line customer service by telephone and email
Accountability for administrative duties and follow ups with claimants for outstanding information
Other duties as needed
We are seeking individuals with the ability to grow and change with our dynamic business and who enjoy working in a team environment.
Qualifications
As the preferred candidate, you will possess :
Bilingual (English / French) required, verbal and written. Post secondary education (would be an asset)
Minimum 2 years previous experience in an administrative / clerical role (would be an asset)
Knowledge of medical terminology and / or insurance terminology / concepts would be an asset
Knowledge of the Canadian Armed Forces terminology, processes and concepts would be an asset
Proficiency in MS Word, Excel and Web Based applications
Excellent organizational skills
Excellent communication skills (oral and written)
Solid office administration skills
Strong customer service experience in a demanding environment
Excellent problem-solving and decision-making skills
Analytical skills with a close attention to detail
Ability to work effectively in a team environment
Deadline driven
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.
We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.
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