Warranty Customer Service Representative

Job Description

Job Description

Salary : $60K

We are seeking a motivated individual to join our team as aWarranty Customer Service Representative. This role requires strong customer service and organizational skills, making it ideal for a mid-level candidate with a sharp mind and attention to detail.

The Warranty CSR role provides frontline coordination for warranty requests. They manage scheduling of warranty requests & active warranty site day-to-day communications, ensuring technicians are equipped with the right information and resources for success.

Company Description :

True Mechanical is one of BCs largest full-service, self-performing mechanical contractors. We specialize in designing and installing plumbing and HVAC mechanical systems of varying complexities for commercial, residential, institutional, industrial and retrofit projects.

We are people-centric and value-based, and we believe in creating a positive and supportive environment where diverse people can come together to thrive. At True Mechanical, we believe that transparency is key and that clear information is vital to building relationships as much as it is to the systems we install. We encourage our team members to provide their input on what can make us better so we can, in turn, help them be the best they can be in our trade.

Why Work for True Mechanical?

Compensation and Benefits :

• We are proud to provide competitive and comprehensive compensation to our team.
• 100% employer-paid extended health care, training allowances, employee perks & RRSP contributions.
• We believe compensation should come in more forms than a pay-check : team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

Our top benefits include :

As a full-time employee, you participate in the following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.

ROLES & RESPONSIBILITIES

Receive and log all warranty requests received by e-mail or by phone including requests for Lower Mainland, Interior, and Kootenay divisions of TRUE Mechanical

Ensure technicians have complete site details, including access requirements and customer notes.

Maintain current warranty service records in BuildOps.

Qualifications & Skills