Director, Product Innovation – Patient Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.

Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters.

We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day.

We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada.

But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions.

Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Reporting to the Head of Product Innovation & Data Strategy for Biopharma and Payer Solutions, this role will be responsible for the overall product roadmap for INVIVA Clinics and McKesson Specialty Pharmacy.

INVIVA is Canada’s largest infusion clinic network that provides patients with specialized therapies and nursing services.

McKesson Specialty Pharmacies help manufacturers connect with patients and health care providers by enabling access to specialty drugs.

This role will be accountable for maintaining alignment with the Chief Nursing Officer and the VP of Specialty Pharmacy on the overall product vision, as well as overseeing the creation of product strategies.

This role will also work closely with McKesson Technology and other relevant internal and external stakeholders to ensure delivery against product roadmaps.

The ideal candidate for this role must be :

An inspiring product visionary, able to identify strategic opportunities and paint a compelling picture of how our organization will successfully capture them

An effective analyst and critical thinker, able to leverage disparate data from multiple sources in decision making

Result oriented with strong focus on patients, manufacturers, providers, and strategic partners experience.

An experienced manager, able to guide and engage team members at multiple levels in the organization.

Aware of business and technology trends in the marketplace and amongst competitor offerings and other Mckesson business units

Current on all compliance and legislative requirements within the environment

Key Responsibilities

Becoming a domain expert and advocate for the patient, manufacturer, provider and employee experience within the scope of Inviva clinics and Specialty Pharmacy.

Define desired stakeholder objectives, product value proposition, business objectives, & business case.

Accountable for product investment decisions to maximize ROI while minimizing product costs.

Analyzing strengths and weaknesses of our products / services and market alternatives to determine which capabilities would be the most impactful from a customer's perspective.

Identifying actions to improve the competitive posture of our products / services through differentiation.

Provide input and strategic direction to product design / UX design / process

Balance both business requests / needs and business value in prioritization and resolve internal competitive requirements within the organization.

Through collaboration across the business verticals, ensure the effective creation and launch of new products and services to support insights driven business transformation.

Define enjoyable, tangible and compelling product experience for patients, manufacturers, providers, and strategic partners

Support the product backlog, review user stories and generally support the product with progressing the intended path forward with the product management / development teams so they remain unblocked

Define goals and KPIs. Progress and further develop a dashboard on key metrics that ladder up to overall quarterly and yearly goals.

Use qualitative and quantitative analysis when making key product decisions.

Ensure privacy and compliance regulations and internal privacy policies are adhered to.

Foster an environment of continuous improvement for adapted operational processes.

Be a champion for product teams and strong product practices.

Support a collaborative, diverse, equitable and inclusive work environment actively fostering the One McKesson culture.

Skills and Competencies

Demonstrated success in defining and building products, including the creation and launch of new offerings within the context of the Canadian Biopharma / healthcare industry (experience specifically within Specialty Pharmacy and infusion clinics will be an asset but not required).

Demonstrated competencies in leading business case development.

Direct experience with executive presence and influencing business decisions.

Experience in design thinking principles and customer experience design

Business acumen, including a deep understanding of the economics of digital product development.

Demonstrated leadership skills, both in building teams and influencing business direction

Experience managing and / or mentoring teams.

Excellent written and verbal communication skills, with the ability to communicate concepts to technical and nontechnical audiences at various hierarchical levels

Strong interpersonal skills; able to build relationships and collaborate across diverse stakeholder groups

Demonstrated proficiency in effectively promoting and persuading the adoption of concepts and ideas within leadership of large complex organization with multiple decision makers and business units.

Ability to persevere and execute an entrepreneurial mindset within a highly structured environment.

Qualifications

Bachelor’s degree

Product management related certification preferred but not essential.

5+ years of direct experience in product management required.

10+ years of experience in the technology related fields and industry is preferred

3+ years of managing and leading a team to include owning performance management, engagement / morale, development and coaching and mentoring of team members

Background in Canadian Healthcare, particularly Pharmacy or Clinical or Biopharma industry is required .

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being .

Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$115,100 - $191,900

McKesson is an Equal Opportunity employer.

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