Int. Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client

S.i. Systems
Regina
$35-$45 an hour (estimated)
Full-time

Int. Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client

Location : Remote

Duration : 3 Months (Extension Possible)

Responsibilities :

  • Configuring and administering Amazon Connect Contact Centre solutions. You will work closely with the team to understand business requirements and design solutions that meet customer needs.
  • Design and configure Amazon Connect solutions to meet business requirements. Including Omni-channel contact flows, routing and queues, prompts, user management etc.
  • Contact Centre Configuration in Amazon Dynamo DB .
  • Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.
  • Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.
  • Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
  • Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
  • Provide technical support and guidance to contact centre operations teams and end users.
  • Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.

Must Haves :

  • Amazon Connect
  • Amazon S3
  • Amazon LEX
  • AWS Glue
  • Lambda Development
  • AWS IAM Services
  • 15 days ago
Related jobs
Promoted
CODA Technology Services
Canada
Remote

You will be responsible for analysing and providing resolutions for incident tickets raised by our customers after they have been triaged and validated by the 1st line team. You will be able to make the right calls on the priority and urgency on all issues to ensure the updates and progression is al...

S.i. Systems
Regina, Saskatchewan

Work closely with the Cutover Manager, Functional and Technical teams to ensure all project changes are planned and are successfully moved into the project systems on time during each project phase. SAP Change/Release Manager to create, manage, and deploy the change/release plan for production cutov...

OpenText
Anywhere - Canada

Integrating technical knowledge and business understanding to create solutions for customer. As a Premium Support Engineer, you will act as a single point of contact for an assigned customer, providing technical support on the OpenText Documentum product suite. The role is to provide expert technica...

S.i. Systems
Regina, Saskatchewan

Intermediate IAM Security Specialist to evaluate and develop test connectors for a CyberArk PAM Implementation project. Our Client is looking for a CyberArk specialists for an implementation project. Develop and test connectors for various applications requiring the use of CyberArk. Assist the team ...

Blackbaud
Remote, Canada
Remote

Serving as prospective clients' main point of contact and working with other departments as needed to provide answers and service. You will serve as key contact and liaison between Blackbaud and potential clients during the initial sales process by quickly closing key plays driven by both inbound an...

S.i. Systems
Regina, Saskatchewan

They need some support on CPQ, FSM & Experience Cloud and are open to seeing candidates that could help short term and long term. Senior Salesforce Developer to support on an implementation of CPQ, Field Service & Experience Cloud. System's client is looking for a. This contract opportunity is open ...

Samsara
Canada -
Remote

The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respo...

Morris Business Solutions
Asheville, NC, CA

The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and/or onsite support. Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, including service manager of any customer c...

ITREB
Canada

Act as an advisor and mentor to board and portfolio Communication Leads to proactively understand upcoming events and campaigns and consult on how we can best engage the Jamat. Conduct onboarding for new Communication Leads and training on how to use the Central Process Form, submit a request for a ...

ITREB
Canada

Support the Continuity of Active Lifestyles pillar, which aims to enhance the likelihood that members of the Ismaili community maintain healthy, active lifestyles from childhood into adulthood and as they age. Leaning on your prior experiences/expertise, you will provide guidance, feedback and input...