Field Service Support Specialist

Morris Business Solutions
Asheville, NC, CA
$18 an hour (estimated)
Full-time
Quick Apply

Morris Business Solutions is the premier office technology provider in North and South Carolina , is actively looking for a dedicated Field Service Support Specialist to join our team.

The ideal candidate for this role will be responsible for assisting customers and the field service team via remote and / or onsite support.

Responsibilities :

  • Remote or onsite Installation of Xerox and Kyocera multifunction products
  • Assisting with end user training during installation
  • Implementation of solutions and FMAudit applications
  • Effectively handle customer request for assistance and communicate with appropriate company personnel when necessary, including service manager of any customer concerns
  • Able to assist with hardware support
  • Engages with customers’ facilities team, IT group, etc. to ensure proper installation and post installation follow-up.

Qualifications :

  • Previous experience in installation of copiers (Preference for Xerox or Kyocera experience)
  • Experience in a remote support role
  • Organization and time / task management skills with ability to prioritize tasks
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Previous networking skills

Benefits :

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401K Matching
  • Generous Paid Time Off
  • Holiday Pay
  • Annual Raises
  • Company provided vehicle
  • Eligible for company trips
  • 27 days ago
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