Summary
Batches on Hold, CSR Final Report, etc). Advises clients accordingly and works on solutions with client and other depts.
- Informs clients of backorders and negotiates with production & purchasing for better revised ship date and expediting of the required raw materials.
- Processes Client sample requests.
- Processes Client complaints.
- Maintains daily backorders, order Fill Control reports and investigates late and short orders.
- Assists clients with Pricing discrepancies / inquiries and co-ordinates credit requests with credit department.
- Co-ordinates Client requests with corresponding departments : COA’a, certificate of origin, specifications, nutritional, range formula, ingredient declaration, Halal certificate, kosher certificate, pricing, certificate of manufacture, product inserts, FBM requests RMA’s, letter of guarantee & MSDS etc.
- Creates and maintains fax / e-mail order forms for customers.
- Creates and maintains order processing pages to ensure all contact information and customer special requests are up to date.
- Co-ordinates Export & Overseas shipments where required.
- Provides Proforma Invoices, weekly inventory reports to clients where required.
- Conducts French translations where applicable.
- Provides warehouse coverage & forklift operations where applicable.
- Updates Account Director with foreseeable issues or concerns regarding clients
- Attends monthly client service meetings; Attends client meetings with sales representatives where applicable.
- Provides coverage for other Client Service Representatives within a team environment, as needed.
- Takes on new challenges where required; is adaptable.
- Participates in special projects, other duties or tasks that may be assigned as required.
- Ensures the health, safety, cleanliness, and security of the work environment.
- Ensures compliance with all product safety, legality, and quality requirements.
- Understands and complies with all company policies and procedures.
Qualifications :
- Specialized training in a recognized Community College program, preferred.
- Experience : More than 1 year, but less than 3 years.
- Must be proficient in Word, Excel, PowerPoint & Outlook.
- Excellent communications and inter personal skills.
- Ability to work in a fast-paced environment.
- Ability to work independently and within a team environment.
Equal Opportunity Employer :
Griffith Foods is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
We are committed to building a team that represents a variety of backgrounds, we celebrate diversity and are committed to creating an inclusive environment for all employees.
We will work with applicants requesting accommodation at any stage of the recruitment process. If you need assistance or require accommodation please contact : .
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