Technical Product Manager

Duration : 12 month contract

Location : Mississauga, Ontario - 2-3 days onsite / week - Hybrid

We are partnering with a retail conglomerate to bring on an experience Technical Product Manager.

Responsibilities :

• Develop / maintain the product roadmap and backlog for your portfolio, working collaboratively with local and international stakeholders to prioritize new capabilities based on clear business cases, and gaining alignment from a stakeholder steering groups and executives.
• Measure the success of completed initiatives to ensure business value is being realized and capabilities are being used to their fullest.
• Actively support the systems and capabilities in your portfolio by promoting defect fixes, frequently occurring support problems, and efficiency drains into your backlog to ensure ongoing optimization.
• Actively communicate with diverse groups of stakeholders through information sharing, listening sessions, training programs, clear documentation, and strategic vision presentations.
• Act as a system SME, understand how stakeholders use these systems and providing vision and assistance to teams to get the most from the capabilities we enable.
• Maintain an agile backlog by defining requirements, building stories, and performing user acceptance testing.
• Work collaboratively with partners; navigate complex decision making, and influence product strategy.
• Keep up-to-date on the industry and products in the omni-channel landscape; turn this research into actionable recommendations to accomplish business objectives.

Qualifications :

• Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or equivalent experience is a plus.
• Minimum of 3 years of proven experience as a Product Manager in eCommerce, or Customer Care industry.
• Proficiency in agile product management frameworks, and able to build stories & manage an agile backlog
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.
• A customer-centric mindset with a deep understanding of user experience and user-centered design principles.
• Proven track record of successfully launching and managing platform products from concept to market.
• Familiarity with eCommerce or Customer Care platforms, including knowledge of industry standards, best practices, and emerging trends.
• Experience working with cross-functional teams, including engineering, design, and marketing.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
18 days ago