Client Service Manager with Relocation Bonus

Overview Job Skills / Requirements

This position is responsible for managing a portfolio of clients and all aspects of Paladin business within that portfolio. This includes not only being the main point of client contact, but also managing the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone's needs are met.

Relocation Bonus! We are offering a $2,500 relocation bonus to successful candidate hired for this role before February 15, 2026. Bonus is subject to terms, including a one-year minimum commitment to full-time work in this position.

Key Accountabilities

• Develops and maintains excellent relationships with the clients in the portfolio.
• Supports Human Resources to ensure sufficient resources are available to meet the company's obligations.
• Performs interviews and meets all new staff being considered for sites within the portfolio.
• Ensures all staff within his / her portfolio has adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
• Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
• Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
• Ensures that there are adequate numbers of trained security staff to meet all of Paladin's contractual obligations within the portfolio of business.
• Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable. Margins will be reviewed on a monthly basis at a minimum.
• Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
• Communicates appropriate information to Operations and / or the Field Manager as needed to ensure that any outstanding issues are dealt with in a timely fashion.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.

Remains on-call to act as an after-hours resource for emergencies.

Qualifications

Education and Experience

Applicants must also have a valid class 5 driver's license and a vehicle that will be used for work purposes.

Certification Requirements (All)

Valid BC Security Licence

Valid Class 5 BC Drivers License

Additional Information / Benefits

Paladin Security : Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits : Medical Insurance, Life Insurance, Dental Insurance

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