Plan Administrator

PLAN ADMINISTRATOR

Full-Time 12-Month Contract - Competition #24-18

Position Summary

The Plan Administrator is a member of the ASEBP Client Experience team which works to build relationships, establish shared understanding, and collaborate to achieve common goals with stakeholders in the public education sector.

The focus of the Plan Administrator is to support ASEBP school boards and covered members and education sector associations in their role as benefit plan administrators.

The Plan Administrator builds and maintains strong relationships, supports problem-solving, and ensures clients and covered members understand ASEBP benefit administration policies, systems, and operational processes.

The Plan Administrator will apply their strong computer and administrative skills to help prepare and distribute correspondence and packages, perform data entry, manage multiple workflows, complete other tasks as required and participate in project committees as needed.

This role reports to the Supervisor, Plan Administration.

Your Key Responsibilities

• Ensure service standards and data integrity are maintained while also following practices and processes consistent with plan guidelines.
• Review and process paperwork in relation to member life events.
• Distribute correspondence in response to member applications / requests, health exception claims.
• Perform data entry using a variety of systems and maintain member information adhering to current privacy practices.
• Provide health and benefit information and guidance to members in order to help them identify, understand and make informed decisions regarding their benefit coverage, plan options and their health and wellness needs.
• Work with claims areas to investigate data issues and communicate changes as needed.
• Support a variety of member-related activities which include reviewing and validating incoming information submitted by our clients.
• Provide assistance to cross-divisional teams and other departments.
• Act as a subject matter expert on eligibility practices and interpretation of plan policies.
• Manage data quality reports.
• Participate in project work and initiatives as required.

Your Education and Experience

• A minimum of three years of experience assisting clients and members in a benefits environment.
• Completion of a two-year technical or college certificate in group benefits, insurance and risk management, or in a human resources-related field would be preferred.
• CEBS designation is considered an asset.

A combination of education and experience may be considered.

Your Abilities

• Strong computer skills in Microsoft Office and a familiarity with customer relationship management software.
• Exceptional customer service focus.
• Proficient knowledge about group benefits and third-party administration.
• Accurate data entry skills and high attention to detail.
• Ability to navigate through multiple programs and systems.
• Strong typing and writing skills.
• Good decision making and problem-solving skills.
• Exceptional time management and prioritization skills.
• Ability to work well in a fast-paced environment, while maintaining a high attention to detail.
• Strong communication skills.
• Ability to work cross functionally within a small team.
• Experience with process documentation is an asset.

Unique Working Conditions

This position is eligible to participate in the hybrid workforce program. Please note that while this position offers a hybrid work environment, successful candidates are required to be located in the Edmonton area, as in-office presence during specified days is essential to foster collaboration and team dynamics.

If you have the required qualifications and would like to become a member of our team, please submit your resume and cover letter by 4PM on Thursday, April 25, 2024.

No phone calls please. We thank all interested individuals, but only those candidates being considered for an interview will be contacted.

ASEBP is an equal opportunity employer.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and / or education and employment verification.

Please note that an account will automatically be created for you during the application process if you do not have an ApplicantPro account set up already.

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