customer service assistant
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Work setting
Private company, corporation or industry
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Co-ordinate special publicity events and promotions
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Own tools / equipment
- Cellular phone
- Computer
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
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