With a career at The Home Depot, you can be yourself and also be part of something bigger.
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process.
CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities.
CXMs will communicate priorities and ensure daily task are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs.
CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions.
Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Responsibilities and Tasks :
Service :
Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Resolve customer escalations within the store and through Customer Care
Ensure Department Supervisors and Associates are prepared for high-volume periods
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service. Take corrective action as necessary.
People :
Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline.
Recognizes associates for demonstrating expectations.
Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value- based behaviors and productivity.
Give input to ASMs on associate performance and participate in talent planning for all hourly associates.
Assist SM and ASMs with associate interview and hiring process
Approve and address missed punches, variances, schedule changes, and receive "call outs," and communicates with ASMs and SM regarding follow-up actions.
Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.
Manager on Duty :
Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates.
Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities
Validate daily store priorities with ASMs and SMs
Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates and verify issue correction, preventative action in put in place
Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times.
Make sure all equipment and machines are functioning properly
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required
Minimum Requirements :
Must be 18 years or older
Must be legally permitted to work in the Canada
Ability to work a flexible schedule
3 Years of Relevant Work Experience
Preferred Qualifications :
Whole store management
Big box retail experience
Home improvement industry experience
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. Drive customer service and associate engagement; coach associates on...
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. Drive customer service and associate engagement; coach associates on...
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. Drive customer service and associate engagement; coach associates on...
Customer Experience Manager
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. Drive customer service and associate engagement; coach associates on...
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
The North Face: Sales Associate - Niagara
As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and c...
Commercial Account Manager (Vancouver Hybrid)
As a Commercial Account Manager, you will be responsible for expanding a set of existing customer accounts in the Commercial market segment, Boomi’s high-volume, high-velocity segment. Collaborate effectively with other parties involved in the accounts: renewals, customer success, professional servi...
Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect
Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect. The Consulting Practice Manager – NetSuite Advanced Customer Support (ACS) position will lead a team responsible for delivering ACS services in our Product industry. They will work with other Managers in the Archi...
Sales Associate
As a Sales Associate you will be eligible for;. The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. ...
Senior Customer Success Manager
As a member of the Customer Success Team, your focus will be on building and enhancing positive relationships with our existing customers and helping them gain access to resources and tools to be successful using Insurity's products. Could you be Insurity’s next Senior Customer Success Manager?. Pre...