Resource Scheduler

RESOURCE PLANNER

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals.

A.S.P provides services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

A.S.P. is looking for a Resource Planner who will manage scheduling of staff to support operations to run smoothly. A successful candidate will be required to work with integrity, respect, and take responsibility to maintain confidentiality.

What you will do :

• Staffing of all open hours and processing communication to ensure proper staffing.
• Designing, maintaining, and implementing schedules for all job sites as required.
• Maintaining and providing all reports as required and ensuring all electronic reports are transmitted as per requirements.
• Documenting all work hours, time differences and employee changes in the online systems to ensure accuracy.
• Assigning new staff and re-assigning staff according to site requirements and established procedures.
• Ensuring all vacancies due to any kind of absences are filled and communicating the information regularly with Human Resources.
• Tracking and submitting additional costs of training time and unbillable overtime.
• Assisting in tracking and analyzing scheduling trends.
• Maintaining communication with all stakeholders within operation.
• Reporting non-compliance to company policies, procedures, and or violations within the collective agreement if applicable.
• Ensuring data relevant to employee lateness, illness, or positive feedback received are communicated to the Manager, Resource Planning.
• Ensuring that all employee complaints are resolved as quickly as possible or referred to management, HR, or Area Manager.
• Disseminating duties post orders to staff when assigning duties.
• Positioning may be required to workdays / evenings / nights and weekends as required to meet organizational needs.
• Demonstrating ability to work effectively with employee groups and building partnerships at all levels of the organization.

Who you are :

• Must be a High School Graduate and possess a Grade 12 High School Diploma (GED) or acceptable equivalent combination of education.
• Have experience as a scheduler / planner or staffing coordinator in a fast-paced 24 / 7 operational and / or service delivery environment is an asset.
• Experience in using a database, preferably within a scheduling environment.
• Computer literacy is required, including knowledge of Microsoft Word, Excel, Internet Explorer and MS Outlook email with proficient typing skills.
• Must have strong communication and customer service skills.
• Demonstrate ability to handle difficult callers, stressful situations, and multiple tasks in a professional, positive and constructive manner.
• Knowledge, awareness and understanding of the various inter-relationships with other Departments (Accounting / Payroll, HR / Recruiting, Training, etc.

and of the needs and goals of other Departments in relation to Resource Planning services.

• Full time position - but work schedule can include working weekends
• 12 hours, continental rotation
• Enjoys driving the resolution of problems and is motivated by an environment of continually taking on new challenges.

Why you should work with A.S.P :

• We care about our team and their personal and professional success.
• We offer competitive salaries.
• You can have flexible schedules.
30+ days ago