Provide dedicated technical support to a large distribution centre for all hardware (RF devices, printers, computers, etc.
software (MS applications, Warehouse Management System, etc.), telephony (VOIP) and networking devices.ResponsibilitiesSupport and troubleshoot supply chain applications (WMS / LM / SAP)Troubleshoot and repair hardware (talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)Deskside support for MS Office, mobile devices, other PC / laptop and application supportVOIP supportSupport and troubleshoot network equipment (switches, routers, access points, etc.
Manage third party vendors and coordinate onsite workBe the main point of contact for internal and external stakeholders at the Distribution CentreTrain end-users for newly implementation technologyMaintain RF (radio-frequency) equipment, manage the returns and repairs processProvide after-hours on-call support during scheduled on-call rotationQualifications5+ years’ experience in IT support with demonstrated troubleshooting knowledge for both hardware and software1+ year experience supporting a distribution, logistics or warehouse environment is an assetUnderstanding of warehouse management systems or equivalent ERP systemAble to troubleshoot and / or repair RF (radio frequency) equipment is an assetExcellent communication and customer service skillsAble and willing to work in a distribution centre / warehouse environmentPost-secondary education or equivalent work experience