Implementation Specialist (SaaS Food Service Operation)

Implementation Specialist

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Majors Implementation Specialist with experience delivering SaaS solutions to enterprise customers, strong problems solving ability and ability to create not just a project plan but solid solution to place at our client.

Client : Ecommerce Technology Enterprise

Publicly traded Technology Company on the NASDAQ who conducts Grocery delivery & pick-up service and Customer Shopping Solutions in the United States and Canada.

Start date : ASAP.

Location : Western Canada (travel required) PST Time zone

Duration of Contract / Perm : 6 months rolling, subject to an extension

Project : Our food service client is growing rapidly and are looking for someone one to join the team supporting their major / enterprise clients

Role in Sentence : implement software connecting both sites using API integration for the clients who use the food service software from our client

Why open : company growth

Must-have requirements :

• Enterprise SaaS implementation experience
• Planning / execution experience
• Problem solving

Job Description - Majors Implementation

• Manage implementations for major retailers
• Expectation is that up to 3 implementations could be carried out simultaneously
• Update client’s documentation in preparation for weekly sync’s Google sheet / Smartsheet
• Ext Weekly slide deck
• Manage expectations with clients for any development work being completed as part of the implementation
• Go onsite with clients where needed for kick offs, training, post live etc.
• Report monthly progress on implementations to the team
• Work with BD on retailer accounts that require support on both platforms
• Update slack on a regular cadence with client activity

Minimum Qualifications

• A Bachelor’s degree or equivalent work experience
• 10+ years of experience implementation warehouses, or similar (grocery, ecommerce, retail, or similar related experience preferred)
• Strong project management skills and ability to independently drive zero-defect execution
• Ability and willingness to creatively solve operational problems
• Enterprise SaaS implementation experience
• Ability to work independently
• Travel across North America required

Preferred Qualifications

• Computer science education
• Familiarity with implementing and optimizing omni-channel retail strategies and technologies in physical store locations
• Project management experience
• Technology background
• API experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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