Food Service Supervisor

Job Description

Job Description

A&W in Victoria, BC, is seeking  full-time, permanent, Food Service Supervisors,  to start immediately in our Tillicum Mall location

Operating Name :   Island Burgers Inc.

Position : Food Service Supervisor

No# of Positions : 2

Terms of Employment : 2 years permanent

Wage : $19.50 per hour

Hours Per Week : 40

Language : English

Education :  Secondary School Certificate or equivalent

Experience : 3 years experience in food preparation

Benefits  Benefits  include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

Operations

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and / or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

Customer Service

Qualifications & Requirements

Competencies

Working Conditions

Posted : August 24, 2024

How To Apply :

Please ensure that you provide a current and relevant resume, including pertinent work experience and references. If you are not currently authorized to work in Canada, we will not consider your application.

We strongly encourage candidates to apply through the available links for priority processing. Only if the link is not working, you may apply with your resume :

If you are viewing this ad, the position has not been filled. Only qualified applicants will be contacted for assessments and interviews.

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