Guest Experience Manager - Kamloops (Seasonal Full Time, January to November)

Guest Experience Manager - Kamloops (Seasonal Full Time, January to November)

Purpose

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values : Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Key Areas of Accountability

Guest Experience

• Manage the daily operations of the Train Station and / or Guest Centres to achieve exceptional guest satisfaction and representation of the RM brand.
• Manage daily decision-making and communications in conjunction with internal partners (i.e. Onboard, Systems Operations and Mechanical, Product Operations), and with external partners (i.e. motorcoach drivers and hotels and tour group directors (keep this for end-point destinations, not needed for Kamloops)) to ensure timely delivery of luggage, arrival / departures of train and efficient detraining / boarding of guests.
• Coordinate motorcoach and taxi logistics to ensure efficient and timely transfer of guests.
• Ensure guest requests or issues are accurately documented and resolved in a timely manner with an exceptional level of guest service.
• Be the main point of contact at the station for external partners and contractors, ensuring they meet the requirements of the RM brand by resolving issues as needed.
• Ensure the aesthetics of the Station and Guest Centres are maintained in keeping with RM guest excellence standards.
• Represent RM at public functions to support the RM brand as required.
• Be well versed in RM products and respond knowledgeably to guest questions related to their journey.
• Implement standardized guest experience policies, practices, and procedures to ensure consistency of the RM brand.
• Develop and maintain relationships in keeping with RM’s guest experience excellence standards, including meetings pre and post season, throughout season, and / or training with hotel partners, transportation companies, and suppliers.

Leadership and Engagement

Safety and Security

Recruitment Timeline

If selected to move forward in our recruitment process, candidates will be contacted via email in November and December 2025. Interviews will be conducted in December, with successful candidates starting in role in mid-January 2026. Please keep an eye on your email for further updates.

Qualifications

Education / Certifications / Knowledge

Experience

Skills

Attributes

Work Environment

Perks And Benefits

Salary Range

$60,000 to $67,958 annually (pro-rated for season worked)

Equal Opportunity Statement

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Additional Notes

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Job Details

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