Emergency Communications Operators

Requisition # : 24 / 127 Job # : J0624-0850 Job Type : Term Full Time Job Category : Policing Support Positions : 2 Posting Date : June 24, 2024 Closing Date : July 7, 2024 Salary / Wage : 33.

83 - 41.15 / Hour Department : Emergency Services Location : 96 Bellerose Drive, St. Albert

Share Facebook Twitter Email LinkedIn

Cultivate your Career

As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life.

Our employees provide over 70,000 residents with high-quality programs and services and we are proud to contribute to making St.

Albert one of the best places to live in Canada.

The Opportunity

The City of St. Albert Policing Services is currently recruiting for two (2) Term Full-Time Emergency Communications Operator.

The Emergency Communications Operator is the first point of contact for all incoming calls to the St. Albert RCMP Detachment, including all Municipal Enforcement and 911 Emergency calls.

This position is responsible for gathering and disseminating accurate information and is a key link between the public and the police services.

Main responsibilities include complaint taking, dispatching, answering emergency calls and providing assistance to the general public at the front counter and over the telephone.

Emergency Communication Operators utilize detachment radio equipment, perform CPIC entries, prepare court documents and create / dispatch Municipal Enforcement files in addition to maintenance and retrieval tasks for various RCMP computer systems.

Qualifications

• Completion of Grade 12 together with prior policing or dispatching experience and strong computer skills is necessary.
• At least one (1) year of call-taking / dispatching experience is preferred
• Certification from an Emergency Communications Program is considered an asset.
• Experience with RCMP computer programs and familiarity with the RCMP environment is a definite asset.
• The ability to deal with people in a polite, courteous and informed manner is essential. The ability to stay calm in a variety of high stress, demanding situations is required, as well as prioritizing and multi-tasking.
• Must be able to obtain (and maintain) a RCMP issued Security Clearance.

Hours of Work

12-hour shifts. 7 : 00 a.m. 7 : 00 p.m. or 7 : 00 p.m. 7 : 00 a.m.

Shifts may be altered to meet operational needs. The regular hourly work schedule is based on eighteen hundred and seventy-two (1872) hours annually.

Compensation

$63,329.76- $ 77,032.80 per annum. ($33.83 - $41.15 Per Hour) Eligible for benefit after six (6) months.

Term

These term positions cover July 2024 to July 2025 and July 2024 to mid-January 2025.

Conditions of Employment

• The successful applicant will be required to maintain a RCMP Enhanced Reliability Security Clearance.
• The successful candidate will be required to provide proof of educational and professional credentials.

Application Information

• Please upload a cover letter and a resume when applying for this opportunity. These will need to be uploaded as two separate documents.
• Equivalent combinations of experience and education may be considered.
• Candidates with lesser qualifications may be considered at a lower classification and salary.
• This competition may be used to fill future vacancies, at the same or lower classification level.
• Please note that the City conducts most interviews via video conference and will provide a link and instructions to applicants selected for an interview.

Closing Statement