Coordinator, Tech Training

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION :

As the Coordinator, Tech Training you will have the opportunity to work with a team of LMS professionals, Instructional Designers, and Learning Process Analysts. You will provide Learning Management System (LMS) training and support to our clients, and work with the vendors to address and resolve LMS issues. As well, you will assist with processing and responding to general inquiries received in the Learning Management System (LMS) shared mailbox.

POSITION ACCOUNTABILITIES :

• Maintain up to date curriculums, assignment profile, date courses and collaborate in making courses and course content functional in LMS
• Create new items, curricula, assignment profiles and surveys in the LMS for the business
• Provide learning management system (LMS) training and support to personnel and clients
• Explore record discrepancies, provide advice, and troubleshoot LMS concerns
• Develop job aids and documents for process development and continuous enhancements
• Provide support on current issues / projects, manage technical and functional day-to-day operational aspects of the Learning Management System.
• Manage LMS Admin email, directing a wide variety of queries to the appropriate responsible parties, troubleshooting etc.
• Document all courseware and training deliverables. Enter data / records from the field into LMS
• Maintain current documentation such as Program Indexes, Table of Contents, and job aids for the business and find solutions to decrease gaps in training records
• Prepare reports for internal and external clients
• Provide assistance and instruction to field admins in generating and distributing reports for target populations

POSITION REQUIREMENTS :

WHAT CPKC HAS TO OFFER :

ADDITIONAL INFORMATION :

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

The successful candidate will need to successfully complete the following clearances :

Management Conductor Program :

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification / qualification as a conductor or locomotive engineer.

CPKC is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").

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About the company

The Canadian Pacific Railway, known as CP Rail between 1968 and 1996 and simply Canadian Pacific, is a historic Canadian Class I railway incorporated in 1881.

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