Director of Operations Commercial Cleaning
Jani-King of Southern Ontario - Richmond Hill, ON.
Jani-King is the world's largest commercial cleaning franchisor with more than 6500 franchisees supported by over 120 regional offices.
Jani-King International has been trusted by business and industry leaders for over 55 years. Our superior quality control ensures accountability on our side so that our customers receive unmatched service, support and results.
Our cleaning business services provide a clean and healthy workplace to tens of thousands of clients in a variety of industries including : General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant.
Jani-King is the global leader in the ever-growing $100 billion dollar commercial cleaning industry.
Job Description :
Jani-King of Southern Ontario is seeking a Director of Operations to lead a top-notch operations team support to ensure the growth of our franchisees!
Jani-King franchisees provide cleaning and disinfecting for accounts throughout Southern Ontario for a variety of industries including General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant.
Jani-King is the global leader in the ever-growing $100 billion-dollar commercial cleaning industry.
The primary responsibility of the Director of Operations is to direct Operations Advisors to reduce account cancellations, which is the primary purpose of Operations.
Qualifications :
- Must have logistical and hands-on experience in janitorial commercial cleaning or service based company.
- Minimum 7 years of management or supervisor experience.
- Experience with LEED requirements and certification, recycling programs and green work environment programs a plus.
- Experience utilizing MS Office or other office software.
- Trainer, leader, motivator
- Relationship builder / networker
- Ability to travel up to 20% or as needed.
- Entrepreneur mind set.
- Commitment to quality and customer satisfaction
- Work independently and as part of a team.
- Professional demeanor and image
- Organized and able to prioritize workflow.
- Ability to anticipate, plan strategy, recommend, and implement.
- Excellent at follow-up and follow through.
- Assertive and decisive but tactful and discreet
Duties :
Become thoroughly familiar with the Jani-King Web Application, Franchise Agreement, the Policies and Procedures Manual, the Operations Managers Guide, the Franchise Training Manual, and the Franchise Operations Manual.
These manuals establish and define the relationship between the franchise owner, the customer, and the regional office.
- Continue to drive the use of the Franchise Portal for our Franchise Owners.
- Enforces Jani-King’s policies and procedures.
- Closely monitor the Jani-King Web Application and provide directions to operations teams ensuring procedures and protocol are being followed.
- Communicates daily with operations advisors to apprise them of high priority new account starts, transfers, cancellations, and opportunities for improvement.
- Conducts weekly (Wednesday 330PM) meetings to identify account retention strategies.
- Maintain communication with top billing accounts in each region.
- Implement and monitor new retention and revenue programs.
- Provide day-to-day assistance, support, advice, and technical expertise to any Customer Service and / or Operations personnel as needed.
- Responsible for overseeing the transition and implementation of Jani-King services to large venue clients.
- Acts as liaison for operations between JKI, franchise owner and client.
- Maintain client and franchise owner relationships across all levels of the organization.
- Monitor and problem solve operational functions and issues.
- Participate in the bidding process for new business including sales support and making presentations.
- Provide leadership, direction, and consultative support to internal departments, and external clients.
- Gather data and produce reports on production and operations.
- Keep job knowledge up to date by participating in educational opportunities, reading professional publications, maintaining personal networks.
We offer a competitive and excellent compensation and benefit package.
Success is waiting!
Please, no recruiters or phone calls.
Director of Operations Ottawa/Gatineau
Our client is in search of The Director of Operations who is the brand leader for all day-to-day operations. The Director of Operations achieves success by building a winning team capable of executing our plans and by growing EBITA in accordance with good business practices. A QSR/Fast casual Direct...
Trent University -- Director of Infrastructure and Operations
The Director of Infrastructure and Operations is a newly created senior leadership position within the Information Technology department. The Director will lead a team of IT professionals, manage infrastructure projects, and collaborate with various university departments to support their technology...
Senior Director of Operations – Community Living Mississauga
By embodying and integrating Community Living Mississauga’s Vision, Mission, Philosophy, and Values into the daily operations of the agency, the Senior Director of Operations supports organizational strategic planning and policy formation processes while providing direct oversight to key areas inclu...
Director of Operations & Program Management
The travel may include to the regional council offices including MEA Regional Council, Beirut, Lebanon, or to the countries of clients and customer locations participating in the Benchmark Trade Lanes (BTLs) for MDDEAS deployment, or to the technology partner locations during the course of developme...
Director of Operations
Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services. Our client, a leader in the logistics industry, is hiring a self-motivated Director of Operations. The Director of Operations will align closely with the compan...
Water First -- Senior Director of Internal Operations
Reporting to the Executive Director, the Senior Director of Internal Operations will be responsible for optimizing Water First’s strategic and operational management tools, in alignment with the organization’s strategic vision, focus areas, three-year plans, professional values, and strands of succe...
Director of Campus Operations - Vaughan
A minimum of five years professional/management experience in positions of increasing responsibility and a proven record of success with demonstrated problem solving ability, strong interpersonal skills and an unblemished record of personal and professional integrity. The Director of Campus Operatio...
Director of Franchise Development & Operations
Coordinate with partners and perform project management as needed Requirements: Bachelor's degree in Business, Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Familiarity with CRM software preferred Proven...
Director of Franchise Development & Operations
Adaria Vending Services Limited is looking for a Key Account Manager to join our team in our Concord office. This person will operate as the lead on a small number of key accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship....
Director of Operations
The Director of Operations will be responsible for managing the cost, capital, and efficiency of all Operations to optimize profitability and deliver a high standard of Customer Service. The Director of Operations is a pivotal role within Biyork, offering an exceptional opportunity for long-term car...