An exciting opportunity to join one of Canada’s Best Managed Companies
Comox Valley Toyota has an opening for an experienced Service Advisor to join our team. If you are looking for a fun, positive team environment, we want to hear from you.
About the Role
The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems.
The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.
Schedule : Full-Time; 40 hours per week
Wage : 60,000 - 90,000 per year
What We Offer :
- Extended Health Care
- Dental
- RRSP
- Employee Assistance Program
- Internal Growth and Skill development programs
Who You Are :
- Minimum 2 years of recent experience as a Service Advisor
- Dealership experience is preferred but not required
- Superior customer service skills with the desire to exceed expectations
- Outstanding attention to detail and organizational skills
- Excellent interpersonal and relationship-building skills
What Your Day Will Look Like :
- Provide the highest level of customer service to all Service clients
- Recommend repairs and maintenance by listening to customer description of problems
- Examine service history for each customer to determine recommended maintenance and repair
- Perform multi-point inspections on all customer vehicles upon service write up process
- Compile quotes for recommended repairs and / or maintenance by utilizing MPI Software
- Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
- Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
- Prepare clear and concise repair orders and obtain approval signatures
- Enter repair orders into service database system and monitor progress
- Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions
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