Field Services Engineer

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This range is provided by KTek Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$40.00 / hr - CA$40.00 / hr

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Title

Desktop / Field Services Team Lead

Role

Brampton, ON (Onsite)

Position

Contract

Client

HCLTech

Job Description

Deskside / Field Services Lead will be heading a team of 10-20 technicians and will be responsible for their productivity, technical skill development, leave, behavior amongst other things. This Deskside Team Lead position requires periodic night and weekend work to ensure the success of the Deskside Support operation. The selected candidate will have responsibilities in this role include, but are not limited to the following :

• Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics.
• Lead will be responsible for the hygiene associated with the tickets assigned to his team
• Defines and sets team direction and provides guidance to members of the team.
• Responsible for the inventory control as well as AMDB accuracy of their site / sites
• Leads the installation and support of PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment
• Assists Deskside teams with the application of basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP / IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues.

Seniority level

Entry level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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