Service Writer

Are you a customer-focused professional with mechanical know-how and a passion for delivering top-notch service? Our BRAMPTON client in the construction equipment industry looking for a Service Advisor to join their dynamic team and be the vital link between our customers and technicians.

In this role, you’ll manage the full service cycle—from customer intake to the release of equipment—while ensuring a smooth, informed, and high-quality experience every step of the way.

🔧 What You’ll Do

Provide exceptional customer service from intake to equipment release

Assess equipment and recommend repair plans and pricing

Coordinate with the Parts Department and Technicians to ensure timely service

Communicate service updates clearly and professionally to customers

Answer questions about repairs, services, and estimates

Maintain organized and accurate service records

Schedule service appointments and manage customer follow-ups

Serve as a key customer relationship manager

✅ What You Bring

2+ years’ experience in a Service Writer or Service Counter role (automotive, truck, or heavy equipment industries)

Strong technical aptitude or background in construction equipment, trucking, or automotive service

Excellent communication skills—both written and verbal

Proven ability to multitask and thrive in a fast-paced environment

Computer proficiency (Windows, DMS / Dealer Management Software a plus)

Bobcat product knowledge is an asset

Valid Ontario driver’s license with a clean abstract

Positive attitude, reliability, and customer-first mindset

🎁 What We Offer

Competitive salary : $55-65K

1.5x overtime pay

RRSP matching program

Extended health, dental, and vision care

Disability insurance

Annual boot allowance

Paid time off + vacation and personal days

On-site parking & casual attire

Company events and team culture